• Retain your reservation confirmation number as it is necessary for modification, cancellation or no-show refund requests. Changes to your prepay reservation must be made either on Avis.com, Avis.com.au or Avis.co.nz or at the rental counter. At time of change, current rates, taxes and fees apply.
• Your credit or debit card will be charged upon reservation confirmation. Method of prepayment toward your rental may not be changed after confirmation.
• Debit cards are not accepted at some Avis locations and are not a recommended form of prepayment.
• While a debit or prepaid charge card is an acceptable form of rental prepayment online, they may not be accepted for the credit hold required when you pick up your vehicle.
• Please review the terms and conditions on our confirmation page regarding credit or debit card acceptance at the location. To release the vehicle to you at time of pick-up, all rental terms and conditions must be met, regardless of your original prepayment.
• Prepaid debit and gift cards are not acceptable methods of credit identification to pick up a vehicle at any location. One of the above mentioned cards must be presented. Prepaid debit and gift cards are accepted at time of return only.
• In the U.S., debit or check cards may be used at the end of the rental for payment of rental charges.
• The same credit or debit card used to complete an online Pay Now reservation must be presented at the rental pick-up counter as a form of identification. At airport locations, proof of a return airline ticket is also required when using a debit card.
• Generally, at the time of rental, we'll require a credit card hold of total estimated charges.  However, many rentals may require an authorization hold of the estimated rental charges plus $200 USD.  If you have prepaid with a debit card, the hold will be $250 USD. A prepaid charge card is not accepted for this required hold and in case of reservation with non US currency, a credit card with same currency of reservation with equivalent USD amount would be required.
• The card presented at pickup will be the card of record for the rental.
• If you use a debit card at a location that accepts them, we will perform a credit check to ensure worthiness before releasing the vehicle and you must also present a second form of current identification.
• Prepaid reservations are only offered at participating locations.
• Upon paying your rental with a debit card, Avis will generally request an authorization hold against your account for the estimated charges of the rental but reserves the right in its sole, discretion, to request extra value based on certain factors as we deem appropriate. Many rentals may require an authorization hold of the estimated rental charges plus $200 USD.  Rentals of 4 days or more may require an authorization hold of the estimated rental charges plus $300 USD. If you have prepaid with a debit card, the hold will be $250 USD. Some exceptions may apply. THESE FUNDS WILL NOT BE AVAILABLE FOR YOUR USE.
• If you selected Fuel Service Option, fuel price isn't included in your reservation total, but prevailing market rate will be added when you return your vehicle.
• Avis accepts most major credit cards as credit identification at the time of rental. Accepted credit cards: Avis Charge Card, American Express, AT&T Capital, Diner's Club Intl, Discover, China Union Pay, JCB, MasterCard, and Visa. Some locations may not accept each of the referenced cards.
• Coupons may be applied to prepay rentals. Vouchers or Avis rental certificates cannot be used in conjunction with a prepay reservation.
• Gift Cards (Avis or any other) are not allowed on prepay reservations.
• Most U.S. locations also accept bank debit cards with the Visa or MasterCard logo as credit identification at the time of rental if you are at least 25 years of age. In most cases, U.S. locations will perform a credit check for debit card renters to determine credit worthiness at the time of rental. The renter must meet Avis' minimum criteria in order to rent.
• When the rental is over, we will process the reversal but the bank may take time to post it back to the account - unless you already paid toward your rental, in which case the hold will be $250 USD. While this hold is in place, the funds will not be available for your use.
• Avis is not responsible for any returned checks or overdraft fees based on this policy.
• Your quoted rental rate is based on the exact parameters (locations, dates, etc.) of your particular rental - changing your confirmed reservation parameters could result in a different rate.
• There is no fee for making the following changes: vehicle type, options (GPS, protections, etc.), rental period dates/times, adding other drivers, switching between participating prepay pick-up locations within the same country. To change to a non-participating location or one outside of the original pick-up country, you must cancel your original reservation (with applicable cancellation fee) and re-book at then current rates.
• Non-permissible changes include: method of prepayment; name on reservation; changing your pick-up to a non-participating prepay location or one outside of the original pick-up country. If you still wish to make these changes, you must cancel your original prepay reservation with applicable cancellation fee and re-book at then current rates.
• At time of rental pick-up, location rental qualification rules apply. The name on all rental credentials (license and credit or debit card) must match the name on the reservation. If the names do not match, it is deemed a non-permissible change to your prepay reservation and must follow procedures to cancel and re-book at then current rates (with applicable cancellation or no-show fees).
• At the time of pick up, driver must present a valid driver's license and credit card (or debit card at participating locations) in the driver's name. A prepaid charge card is not an acceptable credential. All drivers must have a safe driving record.
• At time of pick up, driver must present a valid, drivers license and credit or debit card in the driver's name. If the drivers license is not U.S.-issued, you must present your drivers license and either a passport or a Canadian enhanced license in the driver's name.
• At the time of rental, the renter or authorized driver may be subj

Damage

What products reduce the amount I have to pay if the vehicle is damaged during the rental?
If you have Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement meaning you will pay for the cost of repair or replacement plus a damage processing fee of Euro 54.70 (VAT and airport surcharges included) or the excess, whichever is less. 

It is agreed that the Waiverable Excess (CDW) will be applied to every single damage found on the vehicle which is clearly identified at check-in and that is not related to any other pre-existing damage. In case of multiple damages related to the same event, customer responsibility will be limited to the amount quoted in the Rental Agreement.

If you can show the damage was less than we said, we will refund you the difference.

The coverage of the windscreen and the windows, as well as the tyres, is excluded.
Any limitation or exclusion of liability (CDW) is not effective and in any case expires for damage caused voluntarily or due to negligence, as well as for damage to the interior of the vehicle, for damage caused to the roof (caused by lack of assessment of the height of the vehicle and of the objects protruding or overhanging the roof), for damage caused to the clutch kit, for damage caused by engine over-revving, for damage or theft of tyres and/or rims, for damage caused to the underbody.

How much is the excess?
This is stated on your rental agreement, and also in your booking confirmation email plus tax and surcharge. You can reduce the excess even further by buying an excess reduction product. This also reduces the administration fee.

How do I get Damage Waiver?
In most cases, Damage Waiver is provided with the vehicle as standard. If its included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between Euro 17.64 (VAT included) and Euro 26.07 (VAT and airport surcharges included) a day. If you rent the vehicle for more than 15 days, you will only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.

Is there an excess reduction product available to reduce my excess further?
Yes, Super Damage Waiver (SCDW) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location  but you can expect it to costs between Euro 23.01 (VAT included) and Euro 30.19 (VAT and airport/city surcharges included) a day. If you rent the vehicle for more than 15 days, you will only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.

Will I need to pay if the windscreen or any other window is damaged?
Yes. However, Windscreen Protection reduces the amount you have to pay if the windscreen or any other window is damaged to zero. Having windscreen protection also means you wont pay an admin fee.

How do I get Windscreen Protection?
If you have bought Windscreen Protection, it will be stated on your rental agreement. The price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between Euro 5.16 (VAT included) and Euro 8.13 (VAT and airport/city surcharges included) a day. If you rent the vehicle for more than 15 days, you will only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.

What happens if I damage any optional extras I rent from you?
If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.

 
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if damage was caused by or as a result of:

• Water or fire damage, that was not your fault.
• Driving the vehicle without due care and attention
• Driving or using the vehicle in breach of your contract

What do I have to pay if I do not have Damage Waiver?
If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due to your negligence, youll have to pay:

• Either the cost of replacement, or the estimated repair costs, whichever is cheaper
• Plus On the ground Vehicle Idle Time EUR 121.07 (VAT and airport/city surcharges included). This is a fix amount per rental, regardless the idle time of the car group rented.
• Plus the processing fee for damage EUR 54.70 (VAT and airport/city surcharges included).

Where can I find information of damage charges I have paid?
If we find damage, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here http://www.avisautonoleggio.it/fattura-online.

Theft

What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?
If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement meaning you will pay for the cost of repair or replacement or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. If you can show the loss or theft was not in any way your fault or due to your negligence, we will refund these costs to you.

How much is the excess?
This is stated on your rental agreement, and also in your booking confirmation email plus tax and surcharge. You can reduce the excess even further by buying an excess reduction product.

How do I get Theft Protection waiver?
In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you are renting and the place youre renting it from. Theft Protection is mandatory in Italy and already included in the rate.

Is there an excess reduction product available to reduce my excess further?
Yes, Super Theft Protection waiver (STP) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location but you can expect it to costs between Euro 19.98 (VAT included) and Euro 27.15 (VAT and airport/city surchages included) a day. If you rent the vehicle for more than 15 days, you will only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.

What happens if I lose any optional extras I rent from you or if they are stolen?
If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.

 
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if the loss or theft was caused by or as a result of:

• Keys being left in the vehicle
• Keys being lost or stolen
• Using the vehicle in breach of the contract
• If the theft of the vehicle, the options or the loss of the extra options was caused by customers negligence or serious misconduct.

Where can I find information of theft charges I have paid?

If a loss or theft has occurred, unless you can prove the theft was not in any way your fault or due to your negligence, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by email, you will be able to find details of this payment here http://www.avisautonoleggio.it/fattura-online

Damage to people and their property

What do I have to pay if I injure someone whilst driving?
Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.

Are there any times when third party liability cover would not apply?
If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:

• By you breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance),
• By you breaking the law
• As a result of your negligence or recklessness.

What products cover the driver of the vehicle?
Personal Accident Insurance (PAI) covers the driver of the vehicle  in the event of an accident. Personal Accident Insurance provides the following benefits:

• A maximum of Euro 100,000 in the event of death, loss of limbs or eyes or permanent total disability
• A maximum of Euro 25,000 towards emergency medical expenses related directly to the accident
• Medical assistance and rescue costs (conditions apply)
• Luggage up to Euro 2,000 per vehicle excluding rented products (if applicable and with a limit of Euro 250 per item)
• Expenses for replacing main house keys and locks up to Euro 250
• Emergency travel expenses up to Euro 250

Who provides Personal Accident Insurance?
Personal Accident Insurance is underwritten by AIG S.p.A. (2 Della Chiusa Street - 20123 Milan). You will need to agree to their terms and conditions.

 
How do I get Personal Accident Insurance?
If you have bought Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you are renting from, but you can expect it to costs between Euro 7.23 (VAT included) and Euro 8.64 (VAT and airport/city surcharges included) a day.

Can I increase my cover and reduce my excess?
Yes, Super Personal Accident Insurance (SPAI) provides the following enhanced benefits:

• A maximum of Euro 200,000 in the event of death, loss of limbs or eyes or permanent total disability
• A maximum of Euro 50,000 towards emergency medical expenses related directly to the accident
• Medical assistance and rescue costs (conditions apply)
• Baggage up to Euro 6,000 per vehicle excluding any items you rented through us (again, there are conditions, and a limit of Euro 350 per item)
• Expenses for replacing main house keys and locks up to Euro 750
• Emergency travel expenses up to  Euro 750

Is Super Personal Accident Insurance available when renting any vehicles?
Yes, you can buy Super Personal Accident Insurance no matter what vehicle you rent.

How do I get Super Personal Accident Insurance?
If you have bought Super Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you are renting from, but you can expect it to costs between Euro 10.98 (VAT included) and Euro 12.96 (VAT and airport/city surcharges included) a day.
What will you pay if I dont have Personal Accident Insurance?
If the driver of the vehicle is involved in an accident and is injured or dies, we will not pay their costs.
For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.

Protection packages

I want to buy more than one protection product, can I get a protection package?
Yes, we offer a variety of protection packages:

• Super Cover includes Super Damage Waiver, Super Theft Protection.
• The price depends on the vehicle and location but you can expect it to costs between Euro 32.05 (VAT included) and Euro 46.43 (VAT and airport/city surchages included) a day. If you rent the vehicle for more than 15 days, you will only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
• Semi Complete Avis Protection includes Super Damage Waiver, Super Theft Protection, Windscreen Protection, Super Personal Accident Insurance and Roadside Assistance Plus.
• The price depends on the vehicle and location but you can expect it to costs between Euro 39.95 (VAT included) and Euro 56.86 (VAT and airport/city surchages included) a day. If you rent the vehicle for more than 15 days, you will only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
• Complete Protection includes Super Damage Waiver, Super Theft Protection, Windscreen Protection, Super Personal Accident Insurance and Roadside Assistance Plus.

What payment cards do you accept?

We accept:

• American Express (excluding American Express Traveller’s Cheque cards)
• Diners cards
• Discover cards
• Visa credit cards
• Visa debit cards
• MasterCard credit cards
• MasterCard debit cards
• Avis-issued charge cards

We don't accept Visa Electron cards, Maestro cards, Cirrus cards, JCB cards, any pre-paid cards - even if they carry the Visa or MasterCard logo - or any other cards not listed above.
We do not accept Digital Payment Cards.
For some vehicles two valid traditional credit cards are requested. This should have been issue from two different circuits. The cards must be both in the name of the customer and, one of the two, must be the card with which the reservation has been made.

Can I pay by cash?

We only accept cash payments for some car groups (A, B, C). We will need to carry out additional identity, security, driving licence and credit checks and will need to see proof of address.
The customer will always be required to submit one of the following documents:
• copy of the last households (Light, Gas, Telephone) registered in the name of the customer;
• last customer payslip;
• certificate of registration with the Chamber of Commerce or copy of the License in the case of small businesses

To pay cash, besides the cost of the rental (including the purchase of accessories/ extra services), is required the payment of a security deposit that will be quantified as follows:

• + 300 EUR guarantee for:
• vehicle refueling costs (if applicable);
• additional charges (example: exceeding the rental period, return to another rental office, extraordinary cleaning of the interior) or any extras;
• any additional costs related to damages (where applicable)
• any additional costs for not returning ancillary services

The security deposit will be refunded at the end of the rental, subject to compensation of any additional costs mentioned above.

What happens if I am late in making payment?
If you are late in paying us, interest will be calculated at the official discount rate in force increased by 5 percentage points, but always respecting the legal limits.

Visa debit cards and MasterCard debit cards are accepted.
Visa Electron and prepaid cards are not accepted.

Do I need to bring my driving licence with me?
Yes. All drivers must bring all parts of their valid driving license with them. They must bring both their driving license and either an international driving license or an official English translation, by a notary, of their driving license if:

• A driving license was issued in Europe and you are renting in a country outside Europe
• Or a driving license was issued in a non-European country, and you are renting outside that country.
• Or a driving license was issued in a non-roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.

We do not accept digital driving licenses.  

Is there a minimum length I must have held my licence for?
Yes. All drivers must have held their licences for at least 12 months (2 years of aged 21-24 and renting a vehicle category bigger than C). If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:

• Previous driving licences
• Or a letter from their driving licence authority stating that they have held it for this minimum period.

I have unspent convictions on my licence, can I drive?
If any driver has any unspent driving convictions for:

• careless, reckless or dangerous driving,
• driving or attempting to drive whilst under the influence of drink or drugs,
• using a vehicle uninsured against third party risks
• theft or unauthorised taking of a vehicle
• been disqualified - or if you have two or more unspent convictions for offences not listed above unfortunately, you will not be able to drive our vehicles.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

How old do I need to be to drive a rental vehicle?

To drive our vehicles, you - and all of your drivers - need to be at least 21 years old and have held a full, valid driving licence for at least 2 years at the start of your rental. For car groups A, B and E you - and all the authorized drivers - need to be at least 19 years old and have held a full, valid driving licence issued from at least 1 year.
A higher minimum age limit may apply to certain vehicles.

How do I know if there are minimum age restrictions on my rental?

When you book, you'll be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email - or call the reservations team.

I'm under 25; do I need to pay a young driver surcharge?

If you - or any of your drivers - are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you're picking the vehicle up from - but you can expect it to be between EUR 21.39 (Vat included) and EUR 25.66 (Vat and airport/city surcharges included), per day, for each driver.
If you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.

Are there any maximum age restrictions?
No, so long as you hold a full, valid driving licence for at least 1 year.

Can I have a vehicle delivered to me?

Some of our rental locations offer a Delivery Service where we drop the vehicle - and any optional extras you pre-booked - off at a time and place you request. If you want to have the vehicle delivered, you must:

• Be resident in this country
• Be present at the delivery location during your requested delivery period
• Have with you the items detailed in the section of the booking terms and conditions and rental terms and conditions called ‘What you need to rent the vehicle.

You will be responsible for the fuel used - at the Pay on Return rates - to deliver the vehicle to you at the Pay on Return rates - unless you buy Fuel up Front.
Delivery fees depend on the distance from the rental location to your drop-off point. We charge a flat fee of EUR 30.50 (VAT included) in intra-city and EUR 30.81 (VAT included) plus EUR 1.83 per kilometre for suburban stretches of roads with the remainder of the journey being calculated on a pence per mile basis. You can use the journey planner at Google maps to help you estimate the length of the journey. We will take a reasonable route at the time we deliver, so the distance and cost may be more or less than Google maps suggests.
In order to receive the confirmation of the service, Customer has to call our Reservation Team or the rental Station directly.

Can you collect the vehicle?

Some of our rental locations offer a Collection Service where we collect the vehicle - and any optional extras you rented - at a time and place you request. If you want to have the vehicle collected, you must be available to hand the vehicle over.
You will be responsible for the fuel used - at the Pay on Return rates - to return the vehicle to our nearest rental location unless you buy Fuel up Front.
Collection fees depend on the vehicle group you've selected, and the distance from the collection point to the nearest rental location. We charge a flat fee of EUR 30.81 (VAT included) in intra-city and EUR 30.81 (VAT included) plus EUR 1.83 per kilometre for suburban stretches of roads with the remainder of the journey being calculated on a pence per mile basis. You can use the journey planner at Google maps to help you estimate the length of the journey. We will take a reasonable route at the time we deliver, so the distance and cost may be more or less than Google maps suggests.
In order to receive the confirmation of the service, Customer has to call our Reservation Team or the rental Station directly.
What happens if I'm not there when you come to collect the vehicle?
If the vehicle, keys, any accessories, any vehicle documents and any optional extras aren't there when we come to collect, you'll still be charged for the collection. You'll then need to book a new collection - and pay another collection fee - or bring the vehicle back to the rental location yourself.

All additional drivers must be at least 25 years of age. The following are exempt from the additional driver fee but must meet all other driver requirements: the renter's employer or fellow employee when on company business and renting under a corporate account; the renter's spouse or domestic partner; the companion driver of a renter with a disability who has completed the non-licensed renter form; for insurance replacement rentals, company employees or family members who are designated on the insurance policy. All other additional drivers must complete and sign an additional driver form and present valid credit identification. A maximum of two additional drivers may complete a form.

For all US states other than NV and NY, the additional driver fee is $13 per day per driver with a maximum charge of $65 per driver. The fee in New York is $5 per day, $35 per week, per driver. The fee in Nevada is $11 per day per driver with a maximum of $55 per driver.

• A Frequent Traveler Program Surcharge or Excise Tax of up to $1.50 per day may be applied and will be assessed in connection with miles, points or credits earned pursuant to this reservation.
• Extensions or late returns may result in additional charges.

A customer renting a Luxury Car, Minivan, 12-Passenger Van, Full-Size SUV, Premium SUV, Standard Elite SUV or any vehicle in the Specialty/Signature Series/Cool Car categories must be at least 25 years old.

• Exception: A customer with an acceptable corporate discount number can rent the above car classes at 21 years old without an underage fee.

For all other car classes, a customer presenting a major charge card must be at least 21 years old.  An underage surcharge of $27.00 per day will apply for renters 21-24 years old.

• Exception: A customer presenting a major charge card with an acceptable corporate discount number can rent at 18 years old without an underage fee.

A customer presenting an acceptable bank debit card must be at least 25 years old.  (See Debit Card Policies for acceptable car groups and full details.)

• Exception: A customer presenting an acceptable bank debit card with a corporate discount number can rent at 21 years old without an underage fee.

A customer presenting an Avis charge card, government-issued Visa/MasterCard or government travel/purchase orders can rent any car class at age 18 without an underage fee.

At the time of rental, the renter or authorized driver may be subject to an electronic DMV check from the issuing state of the driver's license, or may be asked to sign a declaration attesting to specific criteria:

• The renter/authorized driver has a valid license that is not currently suspended, expired, revoked, canceled or surrendered.
• The renter/authorized driver has not, within the last 36 months had 1 or more convictions for reckless driving.
• The renter/authorized driver has not, within the last 36 months had 1 or more convictions for driving under the influence (DUI), driving while intoxicated (DWI), or driving while alcohol impaired (DWAI).
• The renter/authorized driver has not, within the last 36 months failed to report or leave the scene of an accident.
• The renter/authorized driver has never been in possession of a stolen vehicle or used a vehicle in a crime.
• The renter/authorized driver has not, within the last 24 months had 3 or more convictions for moving violations (including seat belt violations).
• The renter/authorized driver has not, within the last 36 months had 3 or more accidents

Fuel Service Charge. Most rentals come with a full tank of fuel, but that is not always the case.

Where available, if permitted by law, if you drive less than 75 miles, you acknowledge that we will add a flat fee to the rental, the amount of which will be disclosed on the Rental Contract and at the counter prior to rental. You may avoid this charge at time of return by providing a receipt for fuel purchased at which time the flat fee will be reversed from your total rental charges. If this subparagraph (a) does not apply, there are three refueling options:

1) If you do not accept the fuel service option, where available, at the beginning of your rental, and you return the car with less fuel than was in it when you received it, as we determine in our sole discretion, we will charge you a fuel service charge at the applicable rate per-mile or rate per-gallon specified on the Rental Contract or disclosed at the location. The per-mile rate is used if you do not buy fuel during the rental. To calculate this amount, we multiply the number of miles driven, as shown on the car’s odometer (or provided by the vehicle's telematics device), times the per-mile rate shown on the Rental Contract. The per gallon rate is used if you buy fuel during the rental and provide us with a receipt on our request, but the tank is not as full when you return the car as when you received the car (by using the factory installed gauge, rounded down to the nearest 1/8 tank), times the per-gallon rate shown on the Rental Contract.

Although two methods are used for ease of calculation, the per mile and per-gallon rates produce approximately the same result. Some of our cars are equipped with onboard telematics which record the actual amounts of fuel in the gas tank. In the event your car has such a device, you will be charged for the actual amount of gasoline needed to fill the tank based on the reading of this device.

2) If you accept the fuel service option at the beginning of your rental, you will be charged as shown on the Rental Contract for that purchase and you will not pay us a fuel service charge. If you choose this option, you will not incur an additional fuel service charge, but you will not receive any credit for fuel left in the tank at the time of return.  If you accept the partial fuel service option at the beginning of your rental, you will be charged as shown on the Rental Contract for that purchase and you will pay a fuel service charge for any fuel not covered by the partial fuel service option. The per-gallon cost of the fuel service option will always be lower than the fuel service charge. The cost of refueling the car yourself at a local service station may be lower than the fuel service charge or the fuel service option. You acknowledge that the fuel service charge is not a retail sale of fuel.

3) You may avoid a fuel service charge if you return the car with the fuel tank as full as when you received it and, if requested by us, present a receipt for your fuel purchase. If you put fuel into the car, you must use the correct fuel (having the grade of gasoline stated on the car fuel information decal, or on-road diesel). Do not use ethanol fuel even if the car states that it is a flex-fuel vehicle.

Renters who have indicated a country of residence outside of the US will be required to present a non US issued drivers license and a non US issued passport OR an international airline ticket at the time of rental to qualify for the rate.

If you have added any of the following rental options to your reservations, terms and conditions may apply.

GPS:

• Available at participating locations.
• Minimum age is 25 but may vary by locations, underage surcharges may apply at certain locations.
• Reliability of directions subject to timing of software implementation as well as that of which has been provided by the maker of the installed maps.
• I (renter) acknowledge that the rental vehicle may be equipped with GPS (global positioning satellite system). I acknowledge that the satellite system may be limited by atmospheric or topographical conditions. I further acknowledge that the GPS unit may be rendered inoperative if it is tampered with or destroyed and or damaged in an accident or if the satellite systems are obstructed and inoperative.
• Customer is responsible for all costs in the event of lost, stolen or damaged GPS unit and all of its components.
• Renter agrees to release and hold Avis harmless for any GPS unit failures. 

Gas Service Option

• Fees for the Gas Service Option are not included in the Estimated Total.
• Fees are assessed and applied at the time of rental.
• Fees vary by location and are determined by current market value of gasoline in surrounding area of rental location and the fuel tank size of rental vehicle.
• Customer will receive no credit or refund for unused fuel left in tank at time of return.

Roadside Assistance

• Taxes not included in the Estimated Total will be applied at the time of rental.
• Roadside Assistance service is available at all participating locations in the U.S., Canada, Puerto Rico, & U.S. Virgin Islands and New Zealand.
• Roadside Assistance covers the cost for assistance with key replacement, lockouts, tire change service fee, jump starts and emergency fuel delivery (up to 3 gallons).
• Prohibited use of the vehicle will void this option.

SiriusXM®

• Taxes not included in the Estimated Total will be applied at the time of rental.
• Available at participating U.S. locations  

Other Options

• Rental options not selected/offered on the avis.com website can not be modified online.
• Taxes not included in the Estimated Total will be applied at the time of rental.
• Any modifications to these rental options must be made by contacting customer service or can be made at the rental counter.