Reservations FAQ | Avis Car Rental New Zealand

It's easy to view,  modify or cancel  your reservation online. Click here enter your surname and reservation number and follow the prompts.

IMPORTANT: If you have pre-paid your booking a cancellation fee will apply. Please refer to Is there a cancellation fee? for details. 

The Rental Terms and Conditions vary by pick up location and country. Please check at time of booking for the terms and conditions applicable to your reservation. For New Zealand rentals, please click here to review our standard Rental Terms and Conditions. 

Avis offers Pay Now rates which generally include a discount. Save time and money by pre-paying your next rental.

Find out more about Pay Now and the terms and conditions here.

An Avis Worldwide Discount (AWD) Number is a unique number assigned to an Avis account or programme that identifies eligibility for contracted features or rates.

If you're a member of an organisation or company that partners with Avis, you may have access to a corporate AWD. Please check with your organisation for details.

If you have a Avis Worldwide Discount (AWD) number you can enter it in the "AWD" discount code section of the search form. We'll use this AWD number to calculate your rental rate and benefits.

If you choose to Pay Now, you pay at time of booking. If you Pay at Counter, you will pay when you collect your vehicle.  You must present a valid credit/debit card at time of vehicle pick up regardless of how you choose to pay.

Avis accepted cards for payment include; Visa, MasterCard and American Express.

At the start of your rental, a credit and or a debit card must be presented.  Your card must show your name, signature and card number, with it’s applicable logo. The cardholder must be the renter and present, when collecting the vehicle.

Avis does not accept a prepaid or reloadable stored value card, a travel money card or an EFTPOS card.

At the end of the rental, some Avis locations will accept a prepaid or reloadable stored value card as a final form of payment.

When paying by credit or debit card a card transaction fee of 2.53% for MasterCard and Visa and 3.57% for American Express including GST, will apply on all charges at time of payment. 

Please see What is the pre-authorisation for Avis vehicles? under Requirements For Renting for information regarding pre-authorisation amounts which will be required at time of collection.

Yes we accept Visa and MasterCard debit cards. These cards must show the customer's name, signature and card number, with the applicable logo. Prepaid and Reloadable Debit cards and gift cards, as well as Travel cards and EFTPOS cards are not accepted.

Please see What is the pre-authorisation for Avis vehicles? under Requirements For Renting for information regarding pre-authorisations on debit cards.

At Avis we realise that plans can change so If your reservation has not been pre-paid, generally no cancellation fee will apply.

If you have pre-paid your booking on avis.co.nz, by choosing the ‘Pay Now’ option, a cancellation fee applies:

  • If you cancel at least 24 hours prior to your scheduled pick-up time, there is a $86.25 (inc. GST) cancellation fee. 
  • If you cancel within 24 hours prior to the scheduled pick-up time, there is a NZD $172.50 (inc. GST) cancellation fee.
  • If you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, the entire pre-paid amount will be forfeited.   

If the value of your reservation is less than the cancellation fee, you will not be charged any further amount and will not be entitled to any refund.

Unless indicated otherwise at the time of booking, all rentals include unlimited kilometres. If you are booking a particular vehicle or rate which has limited kilometres you will be advised the kilometre allowance included per day and what the cost of additional kilometres is. 

Enter the coupon number in the 'Coupon Code' section in the booking window. The coupon value will be acknowledged with your reservation, however the value of the coupon will only be applied at the end of the rental.

There is no need to reconfirm your Avis reservation. However if you wish to view, modify or cancel your upoming reservation you can do so online here.

When paying with a credit or debit card a Card Transaction Fee will apply. This is a processing fee that is charged by the card issuers to Avis. A fee of 2.2% for MasterCard and Visa and 3.1% for American Express applies to the total rental charges including GST where a credit or debit card is used for payment. The card transaction fee is subject to GST.

Taking your rental car inter-island across the Cook Strait is not permitted in any circumstances. You must leave your vehicle at the Wellington or Picton ferry terminals and collect a vehicle on the other island.

For complete details on arranging a multi-island hire please click here

There are select Avis locations that allow returns outside of business hours. Please contact the return location directly or contact the Avis Reservations team to check if this is possible on 0800 655 111.

Only those people whose names are recorded on the Rental Agreement may drive an Avis vehicle. Please proceed to the nearest branch to register an additional driver on your agreement. For more information on additional drivers including any applicable charges please click here.

There are select Avis locations that allow delivery or collection of rental vehicles. Please contact the return location directly or contact the Avis Reservations team to check if this is possible on 0800 655 111.

Additional charges will apply if you return your car at a later date or time. Please contact the return location directly to check the cost and if this is possible.

It's easy to view your reservation online. Click here and enter your surname, reservation number and follow the prompts. If you don't know your reservation number, please contact your travel agent. Note it's not possible to amend bookings made through travel agents on our site.