Avis Car Rentals FAQs

An Avis Wizard Number is the easiest way to manage your Avis reservations. Using a Wizard number, you can store travel details and preferences in your My Avis profile, making reservations easier and faster.

By logging into your Avis account, you can quickly and easily track, view, modify or cancel your upcoming reservations, and get receipts for past rentals with just one click.

It's free and easy to join - just register for Avis Preferred today.

It's easy to get an Avis Wizard number!

Register online and you'll automatically receive a Wizard® Number. We'll also mail you a membership card with your Wizard® Number. You can also get one at a location, through your company if they have a corporate relationship with Avis, or by calling Customer Service at 0800 509 009 (Toll-free within NZ) or +64 9 526 2888.

If you've registered with Avis.co.nz and have an online Avis profile, simply log in and click the "Edit" link next to the "Name" module on your Profile page.

Enter the name change you'd like to make and submit the form.

If you do not have an online Avis profile, you can call Customer Services on 0800 509 009 (Toll-free within NZ) or +64 9 526 2888 to request a name change.

For customers who have registered with avis.co.nz and have an online Avis profile, just login and click on Edit next to the Address & Telephone module on your Profile page. Select your new country of residence and submit the form. If you do not have an online Avis profile, you may call Customer Services on 0800 509 009 (Toll-free within NZ) or +64 9 526 2888.

Please note, Avis® Preferred® Service members cannot change their country of residence.

For customers who have registered with avis.co.nz and have an online Avis profile, just login to your account. You can find your Wizard® number in the top-left corner on your Profile page.

If you have an online Avis account, go to the Forgot Username page and enter your details. We will then send you your Wizard Number by email.

Don't have an online Avis account? Call Customer Services on 0800 509 009 (Toll-free within NZ) or +64 9 526 2888 for further assistance.

If you've misplaced your Wizard® card or have changed your name and need to request an updated card, just call Customer Services on 0800 509 009 (Toll-free within NZ) or +64 9 526 2888 and we'll send a replacement.

Yes, you can still make a reservation on Avis.co.nz with an expired or cancelled credit card number, but you will need to provide a valid credit card at the time of rental.

Preferred members will need to stop at the counter before going out to their assigned rental. To avoid any unnecessary delays, we recommend you update the credit card on your profile before making any reservations.

For customers who have registered with Avis.co.nz , updating information in your profile is easy! Just login and choose the information module from the right side of the Profile page that you would like to update. After making your changes, be sure to save the information.

If you do not have an online Avis profile, you can call Customer Services on 0800 509 009 (Toll-free within NZ) or +64 9 526 2888 to request an update.

An Avis Worldwide Discount (AWD) Number is a unique number assigned to an Avis account or programme that identifies eligibility for contracted features or rates. Identification of membership is required at time of rental.

An Avis Worldwide Discount (AWD) Number for advertised promotions may be found in newspapers, magazines or television ads; by clicking banner ads on websites; or on the Avis.co.nz website.

If you're a member of an organization or company that partners with Avis, please contact that organization directly and ask whether it has an Avis Worldwide Discount Number you may use for your rental. Remember, company or organization AWD numbers may only be used by eligible persons and should never be disclosed to others.

The Avis Wizard Card contains basic rental information that makes booking easier, while Avis Preferred Service utilises a Master Rental Agreement with full rental details, payment instructions, and preferences that enables you to simply collect your car without the need for additional paperwork.

Enrol with Avis Preferred today!