Rental Locations & Vehicles FAQ | Avis New Zealand


Some Avis locations in New Zealand are operated by or for the company. Others are operated by franchised independent licensees who own their own fleet of cars. Although each of these licensee locations strives to offer the same high level of quality and service, occasionally some licensee-owned operations do not participate in some Avis promotions, special pricing activities, or company programs. In addition, licensee rental terms may vary from those at corporate Avis locations.

Agency Operator:

An Agency Operator is contracted to run and manage the growth and success of a designated Avis location on behalf of the company using corporate-owned cars. Agency operations may use the agent's premises or premises controlled by the company. Unlike a franchise licensee that requires a significant capital expenditure and payment of ongoing royalties. An Agency Operator employs their own staff, but is authorized to rent Avis vehicles, for which the operator earns a commission.

Avis New Zealand does not allow pets or any other animals, with the exception of guide dogs for visually impaired people, to be transported in our rental cars.

Yes, Avis does have hybrid cars on fleet, but these are only available at certain rental locations. Hybrid cars use both an electric motor and a gasoline engine for greater fuel economy.

Check the Avis Rental Car Fleet for further details.


Yes, Avis has a range of vans and utes for hire.

Please check our Van's and Utes page for further details.

Call our rental reservations team at 0800-655-111 to make a booking.

If you plan to return your car outside of normal location operating hours (either before or after business hours), please make specific arrangements by calling the rental location where you are going to pick up or return your car.

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Alternatively, you can contact Avis Reservations to check if this is possible at your requested rental location.

Contact Avis Reservations toll free on 0800 284 722 or if you're calling from Auckland phone 09 526 3256.

Can't get to us? We provide free local pick-up and delivery from any hotel or motel within five kilometres of an Avis location.

If you need a rental pick-up or delivery, please give us advance notice so that we can provide prompt service.

Please Note: Free pick-up & delivery is subject to availability at the time of reservation.

Hours of operation vary by location and day of the week. To check operating hours for a specific Avis location, please search our Avis Rental Locations for further details.

If you anticipate a delay in picking up your rental car, please notify us as soon as possible by calling Avis Reservations toll free on 0800-284-722 or +64-9-526-3256.

Most Avis airport locations will remain open to meet incoming customers who have made advance reservations and who have encountered flight delays. If a customer is delayed, it is our policy to honour a reservation up to 16 hours beyond the stated pick-up time.

Depending on how late the car is returned, additional charges may apply.

Most Avis rentals are based on a 24-hour day, so a car rented at 10AM for a one-day rental is due back at 10AM the next day. However, there is a 29-minute grace period on late returns, so if the car is returned within the 29-minute grace period, there will not be any additional hourly rate charge.

Beyond the 29-minute period, an hourly rate will apply from the scheduled return time and accumulate until it equals the rate of an additional day.

Charges for optional services such as Loss Damage Waiver are charged as full days after the 29-minute grace period.

Please Note: If your rental includes a 'special offer' coupon or has specially discounted rates applied and the vehicle is returned outside the terms stipulated on the offer or rate code, the total rental may be charged at a higher applicable rate.

We offer GPS Navigation units for audible, turn-by-turn directions for $9.95 plus GST per day. Simply select GPS Navigation as an Optional Extra on your reservation.

Some Avis New Zealand locations also provide free road maps.

All vehicles in our New Zealand fleet are designated as no-smoking cars.

Avis vehicles may only be driven on paved roads. Off-road driving is prohibited.

Avis offers convenient one-way rentals at attractive rates, so you can pick up a car at one location and return it to another.

Car type and availability vary by participating locations, and a one-way drop-off charge may apply.

Customers interested in a one-way rental should specifically ask if there are any drop-off fees or charges for additional mileage and which locations are authorised for such rental car returns.

Occasionally Avis will offer relocation deals for selected locations, so be sure to check out our latest Rental Deals or ask at the time of booking.

Unfortunately, Avis is unable to provide parking for personal vehicles while the owners of those vehicles are renting a car. You will need to arrange your own parking.

Cars are due back at the date and time specified on the rental agreement. If you need to extend your rental, you must call the rental location directly. The location's phone number is printed on your rental agreement.

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Removal of seats in a rental van is permitted only for medical needs.

Sometimes disabled renters travel with a "stowaway," which is a customer-supplied device used to exit and enter the van.

Customers may request for an authorised van seat removal to accommodate this device or to allow enough space for a non-collapsible wheelchair like a scooter. Removal of seats is otherwise not permitted.

All Avis vehicles are equipped with all-weather / all-season tires. Snow tires are not available and snow chains are only available on request from certain locations during winter months.

In addition to time and kilometre charges and government taxes, an airport or port / wharf fee may apply to rentals commencing from or terminating at an airport, railway station, and/or port side rental location.

Any applicable fees will be quoted on your reservation

Unfortunately, due to the dynamic nature of our rental fleet it is not possible to request a specific make or model of car.

Examples of the current Avis vehicle fleet can be found in the Vehicle Guide, but the makes and models shown are for demonstration purposes only.

Avis is unable to guarantee a specific make or model. Car groups and models may vary by location and may not be available at all Avis locations.

In New Zealand you are prohibited from driving a rental vehicle on the following:

  • Skipper's Canyon (Queenstown)
  • Ninety Mile Beach (Northland)
  • Any unformed roads, including beaches, i.e. roads other than tarseal and metal.

Please refer to the Avis Rental Terms & Conditions for further information on road exclusions.