Some Avis locations in New Zealand are operated by or for the company. Others are operated by franchised independent licensees who own their own fleet of cars. Although each of these licensee locations strives to offer the same high level of quality and service, occasionally some licensee-owned operations do not participate in some Avis promotions, special pricing activities, or company programs. In addition, licensee rental terms may vary from those at corporate Avis locations.
An Agency Operator is contracted to run and manage the growth and success of a designated Avis location on behalf of the company using corporate-owned cars. Agency operations may use the agent's premises or premises controlled by the company. Unlike a franchise licensee that requires a significant capital expenditure and payment of ongoing royalties. An Agency Operator employs their own staff, but is authorized to rent Avis vehicles, for which the operator earns a commission.
If you plan to return your car outside of normal location operating hours (either before or after business hours), please make specific arrangements by calling the rental location where you are going to pick up or return your car.
If you anticipate a delay in picking up your rental car, please notify us as soon as possible by calling Avis Reservations toll free on 0800-284-722 or +64-9-526-3256.
Most Avis airport locations will remain open to meet incoming customers who have made advance reservations and who have encountered flight delays. If a customer is delayed, it is our policy to honour a reservation up to 16 hours beyond the stated pick-up time.
Depending on how late the car is returned, additional charges may apply.
Most Avis rentals are based on a 24-hour day, so a car rented at 10AM for a one-day rental is due back at 10AM the next day. However, there is a 29-minute grace period on late returns, so if the car is returned within the 29-minute grace period, there will not be any additional hourly rate charge.
Beyond the 29-minute period, an hourly rate will apply from the scheduled return time and accumulate until it equals the rate of an additional day.
Charges for optional services such as Loss Damage Waiver are charged as full days after the 29-minute grace period.
Please Note: If your rental includes a 'special offer' coupon or has specially discounted rates applied and the vehicle is returned outside the terms stipulated on the offer or rate code, the total rental may be charged at a higher applicable rate.
Cars are due back at the date and time specified on the rental agreement. If you need to extend your rental, you must call the rental location directly. The location's phone number is printed on your rental agreement.
Removal of seats in a rental van is permitted only for medical needs.
Sometimes disabled renters travel with a "stowaway," which is a customer-supplied device used to exit and enter the van.
Customers may request for an authorised van seat removal to accommodate this device or to allow enough space for a non-collapsible wheelchair like a scooter. Removal of seats is otherwise not permitted.
In addition to time and kilometre charges and government taxes, an airport or port / wharf fee may apply to rentals commencing from or terminating at an airport, railway station, and/or port side rental location.
Any applicable fees will be quoted on your reservation