Damage and theft

What products reduce the amount I have to pay if the vehicle is damaged, lost, or stolen during the rental through my own fault or that of any of my additional drivers or passengers?
If you have a Collision Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged or lost through your own fault or that of any of your additional drivers or passengers, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement, meaning you'll pay for the damage plus a damage processing fee of EUR 30.00, or pay the agreed excess, whichever is less.
If you have Theft Protection (TP) and the vehicle is stolen or lost through your own fault or that of any of your additional drivers or passengers, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement, meaning you'll pay for the damage plus a processing fee of EUR 30.00, or pay the agreed excess, whichever is less.

How much is the excess?

The amount will be shown or disclosed to you before completing your booking and is stated on your rental agreement, as well as in your booking confirmation email. You can reduce the excess even further by buying an excess reduction product. This also eliminates the processing fee in the event of damage. 
How do I get Damage Waiver?

In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, this will be shown or disclosed to you before completing your booking and stated on your rental agreement, as well as in your booking confirmation email. If it isn’t included, you can buy it separately. The price for this will be either shown or disclosed to you before completing your booking. You may also call us to ask about the price.
Is there an excess reduction product available to reduce my excess further?

Yes, the Super Collision Damage Waiver (SCDW) is an excess reduction product that reduces your excess and the processing fee to zero. The price depends on the vehicle and location - but you can expect it to cost between EUR 25,00 and EUR 49,00 a day. The exact price for this will be either shown or disclosed to you before completing your booking. You may also call us to ask about the price.

What happens if I damage any optional extras I rent from you?

If any optional extras are culpably damaged by you or any of your additional drivers or passengers, you will have to pay for the damage caused to this optional extra in addition to the rental fee. If you have purchased a damage waiver - and it is applicable - your liability for damages caused to optional extras will also be reduced to the excess stated.

What happens if I lose any optional extras I rent from you or if they are stolen?
If any optional extras are lost or stolen, through your own fault or that of any of your additional drivers or passengers, you will have to pay for their cost of replacement in addition to the rental fee. If you have purchased a damage waiver - and it is applicable - your liability for the loss or theft of optional extras will also be reduced to the excess stated.

Are there any times when a Damage Waiver (or Super Collision Damage Waiver) would not apply?
Yes, any agreed Damage Waiver or Super Collision Damage Waiver shall not apply, and the amount of your liability shall not be reduced, if:

• The damage, theft, or loss was caused by the wilful act or gross negligence of you or any of your additional drivers or passengers.
• At the time the damage took place, the vehicle was being driven by a non-authorised driver, with your knowledge and consent.
• At the time the damage took place, the vehicle was being used in breach of the provisions of Section 9) of the General Conditions od Rental (except if the non-compliant use did not have any material impact on the amount of damages or their cause).
• At the time of the accident, the vehicle's driver did not have a valid driving licence or if the driver's ability to drive was impaired by alcohol, drugs or similar.
• You culpably breached your obligation to send us an incident report and an accident report, or your obligation to notify the police, and thus made it significantly more difficult or impossible for us to ascertain the cause of the accident, the amount of damage, or the fault of the parties involved in the accident.
• The damage did not occur during the rental period agreed with us (i.e., particularly in the case of the vehicle's late return).
• The damage occurred while driving abroad without our authorisation.

Damage to people and their property

What products cover the driver of the vehicle?

Personal Accident Insurance (PAI) covers the driver of the vehicle in the event of an accident. Personal Accident Insurance provides the following benefits:

• A maximum of EUR 100.000.00 in the event of death, loss of limbs or eyes or permanent total disability
• A maximum of EUR 25,000.00 towards emergency medical expenses related directly to the accident (an excess of EUR 70,00 per claim applies)
• Medical assistance and rescue costs (conditions and an excess of EUR 70,00 per claim apply)
• Baggage up to EUR 6.000,00 per vehicle - excluding any items you rented through us (again, there are conditions, and a limit of EUR 350,00 per item).
• Expenses for replacing main house keys and locks up to EUR 500,00.
• Emergency travel expenses up to EUR 500,00.

You can find more detailed information in the Insurance Terms and Conditions, which you will receive before taking out the insurance.

Who provides Personal Accident Insurance?
Personal accident insurance is underwritten by AIG Europe S.A. You will need to agree to their Insurance Terms and Conditions when taking out this insurance. Our agent, Avis Europe Risk Management Limited, retains 20% of the price you pay after insurance premium tax has been deducted, as commission.
How do I get Personal Accident Insurance?
If you’ve bought Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you’re renting from, but you can expect it to cost between EUR 2,00 and EUR 8,00 a day. The price will be shown to you during the booking process or disclosed before completing your booking. You may also call us to ask about the price.
Is Personal Accident Insurance available when renting any vehicles?
Yes, you can buy Personal Accident Insurance no matter what vehicle you rent.
Please note: Passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.

Protection packages
I want to buy more than one protection product, can I get a protecti

What payment cards do you accept?

We accept:

• American Express (excluding American Express Traveller's Cheque cards)
• Diners Club
• Visa credit / debit cards
• MasterCard credit / debit cards
• Avis-issued charge cards / voucher

Prepaid cards can only be used for making payments at the end of your rental when used together with another payment card. You need to present one of the cards listed above when picking up your vehicle.
We don't accept Visa Electron cards, Maestro cards, V-Pay cards, Cirrus cards, JCB cards or any other cards not listed above.

We do not accept Digital Payment Cards.
Can I pay by cash?
No, regrettably, we are not able to accept cash.
What happens if I am late in making payment?
If you are negligently late in making your payment, interest on arrears will be calculated at 4% p.a.

Debit cards are not accepted.

Driving Licences

Do I need to bring my driving licence with me?
Yes. All drivers must bring all parts of their valid driving licence with them. The driving licence documents must be valid for driving the rented vehicle in Austria. Drivers must bring both their driving licence and either an international driving licence or a notarised German translation of their driving licence if:

• Your driving licence was issued in a country outside the EEA and you are renting in Austria (no international driving licence is required if your driving licence was issued in Switzerland and in German)
• The driving licence was issued in a non-Roman alphabet like Arabic, Greek, Russian, Hebrew, or Japanese.

We do not accept digital driving licenses.

Is there a minimum length I must have held my licence for?
Yes. All drivers must have held their licences for at least 1/2 year, for vehicle categories I and J for at least 3 years. If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:

• Previous driving licences
• Or a letter from their driving licence authority stating that they have held it for this minimum period.

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

How old do I need to be to rent a vehicle?
To drive our vehicles, you - and all of your drivers - need to be at least 19 years old and have held a valid driving licence for the corresponding vehicle category for at least half a year - or 3 years for vehicles of vehicle groups I and J - at the start of your rental. Higher or lower minimum age limits may apply to certain vehicles. This will be shown during the booking process or disclosed to you before completing your booking.

How do I know if there are minimum age restrictions on my rental?

Before booking, you'll be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email - or call the reservations team.

 I'm under 25, do I need to pay a young driver surcharge?

If you - or any of your additional drivers - are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you're picking the vehicle up from, and it will be either shown or disclosed to you before completing your booking - but you can expect it to be between EUR 14.40 and EUR 17.00 per day, for each driver.
If you rent the vehicle for more than 10 days, you'll only be charged this additional fee for a maximum of 10 days and this will cover the entire duration of your rental, up to 28 days.

Are there any maximum age restrictions?

No, so long as you hold a valid driving licence for the corresponding vehicle category for at least half a year, or at least three years for vehicle groups I and J.

At this location the minimum age is 21 for all car groups, except for the following: minimum age is 25 for car groups L and P.  A Young Driver fee will apply to drivers between the ages of 21 and 24.  The Young Driver fee of 10.00 EUR per day per driver, with a maximum 10 day fee of 100.00 EUR per rental per driver. There is no upper age limit as long as there is a valid driving license.
For Avis Prestige renter and driver must be 21 years old for car group A, B and C and 25 years old for all other car groups.

Specific information for this location is not available at this time.

Cross border rental is possible under the following conditions:

•  Booking must be made at the Contact Center of Avis Greece (tel: +30 210 6879800, e-mail: contact@avis.gr).
•  Cross Border is only allowed in the following countries:
•  Albania, Andorra, Cyprus, Netherlands, Poland, Switzerland, Austria, Czech Republic, Hungary, Luxembourg, Portugal, Denmark, Iceland, Malta, Romania, Turkey, Moldavia, Finland, Ireland, Montenegro, Slovakia, Bosnia and Herzegovina, France, Israel , Morocco, Slovenia, Bulgaria, FYROM, Italy, Northern Ireland, Spain.
•  Booking must be on request only for categories A, B, C, D, E, F, G, J, K, L, M & N. Not allowed for services: Avis Van Rental, Avis Prestige, Avis Flex.
•  There must be a written approval by Avis Greece at the start of the rental (not just by the booking process).
•  Payment is via Avis central account and/or credit card. The credit card is always required to guarantee the rental of a car, based on Avis General Rental Terms.
•  There will be additional costs for issuing the Green Card, for which you can get informed when making the booking. If the rental is over 1 month, additional Green Card(s) must be issued at extra cost. This cost is charged to the customer.
•  The renter is obliged to return the car to Greece.
•  The driver must have the new type of driving license (in Latin characters).

The price for cross border rental from Greece to abroad includes:

• 300 km free per day
• Third Party Cover
• Collision Damage Cover with excess amount - according to each car group
• Vehicle Theft Cover with excess amount - according to each car group
• Airport Surcharge
• City Tax, VAT

Cost per extra km (excl. Vat):

A 0,10 Euro
B 0,10 Euro
C 0,10 Euro
D 0,12 Euro
E 0,14 Euro
F 0,12 Euro
G 0,14 Euro
J 0,24 Euro
K 0,14 Euro
L 0,24 Euro
M 0,20 Euro
N 0,10 Euro

• Note: The customer should be aware that if Avis car is damaged while staying in another country, Avis is not responsible for replacing the car with another.
• Avis is not responsible for customer’s transportation back to Greece (cost and arrangements) in case of any problem.
• Avis has to approve in writing for carriage by ship.

Avis Prestige Fleet

Cross border rentals are forbidden for all car groups.

International journeys are permitted for certain countries outside Austria, but always require the prior consent of Avis.

In the event of approval by Avis, a Cross Border Fee (CBD) must be paid. This amounts to a minimum of EUR 12.00 per day and a maximum of EUR 84.00 per rental. If Avis has given its consent, the following provisions apply:

What countries am I allowed to take the vehicle to?

You may drive the vehicle in the following countries with exceptions:

• Austria (A)
• Andorra (AND)
• Belgium (B)
• Bosnia-Herzegovina (BIH)
• Croatia (HR)
• Czech Republic (CZ)*
• Switzerland (CH)
• Germany (D)
• Denmark (DK)
• Spain (E)
• France (F)
• Finland (FIN)
• Liechtenstein (FL)
• Italy (I)
• Luxembourg (L)
• Monaco (MC)
• Norway (N)
• Netherlands (NL)
• Poland (PL)*
• Portugal (P)
• Romania (RO)
• San Marino (RSM)
• Serbia (SRB)
• Sweden (S)
• Slovakia (SK)
• Slovenia (SLO)
• Hungary (H)

Porsche vehicles may only be driven in Austria (A), Germany (D) and Switzerland (CH), France (F) and Monaco (MC).

*Select Series vehicles are not allowed to enter following countires.

• Croatia (HR)
• Poland (PL)
• Slovakia (SK)
• Slovenia (SLO)
• Czech Republic (CZ)
• Hungary (H)

*Select Series vehicles and vehicle categories I and J are not allowed to enter following countires.

• Bosnia-Herzegovina (BIH)
• Romania (RO)
• Serbia (SRB)

You are not allowed to enter Albania (AL), Armenia (AM), Azerbaijan (AZ), Bulgaria (BG), Belarus (BY), Cyprus (CY), Estonia (EST), Georgia (GE), Greece (GR), Iceland (IS), Kazakhstan (KZ), Kosovo (RKS), Latvia (LV), Lithuania (LT), Malta (M), Macedonia (MK), Moldova (MD), Montenegro (MNE), Russia (RUS), Turkey (TR), Ukraine (UA), Hungary (HU) and outside continental Europe. Weiterhin verboten ist die Benutzung: Auf den Balearen, den Kanarischen Inseln, Korsika, Kreta und Sardinien

Can I buy a product to allow me to drive in other countries?
No, unfortunately we do not offer any other products that allow you to travel to other countries.