• Your credit or debit card will be charged the full cost of the rental reserved inclusive of fees, taxes and surcharges upon confirmation of your reservation. Method of pre-payment toward your rental may not be changed after confirmation. In the event your charge card is declined, you will not receive a rental confirmation and you will not prepay for the rental.
• At the time of rental prevailing exchange rates will apply.
• Credit cards are the only acceptable form of payment for Pay Now rates. Debit cards are not accepted at many Avis locations and are not a recommended form of prepayment for ancillary incidental items.
• The credit card used at the counter must be in the name of the renter.
• If you need to cancel 6 hours prior to the scheduled pick-up time, we will refund the full prepaid amount, less a $25.00 USD processing fee.
• If you do not cancel your reservation within 6 hours of the scheduled pick-up time or if you fail to rent the vehicle, a refund of the full prepaid amount, less a NO SHOW fee of $100.00 USD, will be charged.
• Please retain your reservation confirmation number, as it is necessary for modification, cancellation or no-show refund requests.
• Cancellation and no-show refund requests must be made on Avis.com using the View/Modify/Cancel Reservation Form. You may cancel and request a refund on Avis.com at any time before 6 hours of your pick-up by entering the reservation number and last name into the appropriate fields on the View/Modify/Cancel Reservation form on Avis.com. Once the reservation is displayed, click the "cancel" link and continue through the process to submit the refund request. Refund (prepaid amount minus the cancellation fee) will automatically be issued to the card that you prepaid with.
• If you cancel your reservation within 6 hours or you fail to show for your reservation, you may request a refund by entering the reservation number and last name into the appropriate fields on the View/Modify/Cancel Reservation form on Avis.com. Once the reservation is displayed, click on the "request a refund" link and continue through the process to submit the refund request. Refund (prepaid amount minus the no show fee) will automatically be issued to the card that you prepaid with. Requests for no show refunds may be submitted up to six months after the rental pick up date.
• Unlike other vehicle rental company or 3rd party websites, an Avis Prepay reservation allows you to make changes at any time, even multiple times, with no fee. Permissible changes include vehicle type, options (GPS, protections, etc.), rental period dates/times and many changes to your rental location.* Changes must be made either on Avis.com or at the rental counter. At time of change, current rates, taxes and fees apply. *You may change your rental location to any other participating location in your original pick-up country. However, to change to a non-participating location or one outside of the original pick-up country, you must cancel your original reservation (with applicable cancellation fee) and re-book at then current rates.
• Your quoted rental rate is based on the exact parameters (locations, dated, etc.) of your particular rental. Changing your confirmed reservation parameters could result in a different rate.
• At time of rental pick-up, location rental qualification rules apply. The name on all rental credentials (license and credit or debit card) must match the name on the reservation. If the names do not match, for security purposes the prepaid reservation must be cancelled and a new reservation made at prevailing rates. A refund request for the cancelled reservation must be made on Avis.com and $100.00 USD processing fee will apply. Name may not be changed after reservation confirmation.
• At the time of pick up, driver must present a valid driver's license and credit card (or debit card at participating locations) in the driver's name. A prepaid charge card is not an acceptable credential. All drivers must have a safe driving record.
• While a charge card is an acceptable form of rental prepayment online, they may not be accepted for the credit hold required when you pick up your vehicle.
• Please review the terms and conditions on our confirmation page regarding credit or debit card acceptance at the location. To release the vehicle to you at time of pick-up, all rental terms and conditions must be met, regardless of your original prepayment.
• The card presented at pickup will be the card of record for the rental.
• If you use a debit card at a location that accepts them, we will perform a credit check to ensure worthiness before releasing the vehicle and you must also present a second form of current identification.
• Your total rental rate is calculated based on the information provided at time of reservation.
• Vehicles are rented on a daily (24-hour) basis. There is a 29-minute grace period for returns. After 30 minutes late, full-day late charges + taxes apply. There is no grace period for rental fees, surcharges and optional equipment or protections charges, so full-day late charges will apply for these items.
• If your plans change and you no longer require the rental, you must cancel this reservation before the scheduled pick up time or the applicable no show fee will apply.
• Coupons may be applied to prepay rentals. The rate on the rental and the amount prepaid will not reflect the coupon amount. The value of the coupon will be deducted from the rental charges at time of return. If the final charges are less than the prepaid amount, the customer will receive a refund within 3 business days.
• Vouchers or Avis rental certificates cannot be used in conjunction with a prepay reservation.
• Gift Cards (Avis or any other) are not allowed on prepay reservations.
• Generally, at the time of rental, we'll require a credit card hold of total estimated charges less any prepayment. A prepaid charge card is not accepted for this required hold.
• Underpayments will be handled at the counter at time of rental return, and overpayments will be refunded after the rental agreement is closed. Unfortunately, we can't promise that your prepaid daily vehicle rate will apply if you change vehicle types, lengthen or shorten your rental period or change your pick up location.
• Upon returning the vehicle, Avis will process a release of the unused portion of the hold subject to your bank's procedure. This hold may take up to two weeks to be released by your bank.
• If you have already paid toward your rental using a debit card, we will reverse any hold when the rental is over. The bank, however, may take time to post it back to the account. While this hold is in place, the funds will not be available for your use.
• If you fail to return the vehicle as agreed, Avis will obtain additional authorizations from your account to cover the rental charges.
• Avis is not responsible for any returned checks or overdrafts based on this policy.
• Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a car at any location. One of the above mentioned cards must be presented. Prepaid Debit/Gift cards are accepted at time of return only.
• Positive identification in addition to your driver's license may be required.
• Extensions or late returns result in additional charges.
• The equipment/service charges displayed may vary at time of rental pick up.
• The protection/coverage charges displayed are a guide only for rentals taking place at the selected location and may vary by age of renter, location, type of vehicle and rate.

Avis Ireland accepts Avis Charge Cards, American Express, Diners Club, MasterCard / Eurocard, Visa.

Debit cards are not accepted.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.

How much is the One Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 15.00 Euro and 100.00 Euro. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between 100.00 Euro and 5000.00 Euro. The exact price for this will be either shown or disclosed to you before completing your booking and stated on your rental agreement. You may also call us to ask about the price.

How do I get a One Way rental?
You can request a one-way rental when you book, or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.

How much will it cost if I did not request a One Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location tariff valid on the day you return the vehicle. You may also call us to ask about the price.

Customers with disabilities

I have a disability, do you offer adapted vehicles?
No, unfortunately we do not offer any adapted cars at the moment.
I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby, child and boosters seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos. If you would like further information, please contact our Reservations team or a site employee.
Please remember that it is always your responsibility to check whether the seat is fitted correctly before you drive away.
Please note: In Austria, all children must normally use a child car seat until they’re 12 years old or 150 cm tall.
How much are your child seats?
The fee for renting a seat is 14 Euro per day. The price for this will be either shown or disclosed to you before completing your booking and stated on your rental agreement. You may also call us to ask about the price. If you rent the vehicle for more than 5 days, you’ll only be charged with this additional fee for a maximum of 5 days and get to use the seat for the duration of your rental, up to 28 days.
If the seat is damaged, lost or stolen, you are responsible for the cost of the replacement, unless you were not culpable for the damage, loss or theft and/or it was not due to your fault or to that of your passengers or additional drivers. The costs for this will probably be between 20.00 Euro and 250.00 Euro plus the rental costs. You can enquire about the exact cost by phone or at the rental location. If you have agreed a liability limit (damage waiver) and this is applicable, your liability will be restricted to the excess agreed.

I'm not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS is between 13.00 Euro and 17.00 Euro a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 28 days.
If the GPS is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost between 100.00 Euro and 150.00 Euro plus the rental costs. If you have agreed a liability limit (damage waiver) and this is applicable, your liability will be restricted to the excess agreed.
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. This is also illegal in Austria. If you rent a GPS from us, it won't give you such speed camera information.

Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.

I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer Mobile Wi-Fi devices at certain locations. To use this service you will need to read and agree to separate terms and conditions. We'll give you these terms and conditions at the rental location.
Please note: In many countries, including Austria, it is illegal to drive while using a handheld mobile phone (without a hands-free car kit), tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you’re driving in.

How much does Mobile Wi-Fi cost?

The fee for hiring mobile Wi-Fi will depend on where you're renting - but you can expect it to be between 20.00 Euro and 25,00 Euro a day. The exact price for this will be either shown or disclosed to you before completing your booking and stated on your rental agreement. You may also call us to ask about the price.
If the mobile Wi-Fi device is damaged, lost or stolen, you are responsible for the cost of the replacement, unless you were not culpable for the damage, loss or theft and/or it was not due to your fault or to that of your passengers or additional drivers. This is likely to cost EUR 150,00 on top of the hire fee. If you have agreed a liability limit (damage waiver) and this is applicable, your liability will be restricted to the excess agreed.

If the SIM card or an accessory part of the mobile Wi-Fi device is damaged, lost or stolen, you are responsible for the cost of the replacement, unless you were not culpable for the damage, loss or theft and/or it was not due to your fault or to that of your passengers or additional drivers. This is likely to cost from EUR 3.00 to EUR 150,00 on top of the hire fee. If you have agreed a liability limit (damage waiver) and this is applicable, your liability will be restricted to the limit agreed. 

I'm intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.

Winter equipment to rent

I'm concerned about the road conditions, do you offer all-weather tyres?

Between 01st of November and 15th of April all cars are equipped with winter tires.

I'm going skiing, do you offer snow chains?
Yes, if the rental location you're hiring from is in an area where it's illegal to drive without Snow Chains or all-weather tyres at certain times of year, the vehicle will automatically be supplied with snow chains and the fee will be included in your rental fee. You can ask not to have these but we recommend that you take either snow chains or all-weather tyres at these locations.
Snow chains are also available in some other rental locations. The fee for snow chains is 45.00 Euro per rental.If one of the snow chains is damaged, lost or stolen, you are responsible for the cost of the replacement, unless you were not culpable for the damage, loss or theft and/or it was not due to your fault or to that of your passengers or additional drivers. This is likely to cost between 50.00 Euro and 200.00 Euro on top of the hire fee. If you have agreed a liability limit (damage waiver) and this is applicable, your liability will be restricted to the excess agreed.

We can't fit snow chains for you, and we can't arrange for them to be fitted.

I'm have brought my own skis with me, do you rent ski racks?
Yes, some rental locations offer ski racks. The fee for ski racks is 45.00 Euro per rental to rent a Ski Rack from us.
Ski racks can't be fitted to all our vehicles, so you may need to upgrade if you need one. This may increase the price of the vehicle and any excess you have to pay.

If the ski rack is damaged, lost or stolen, you’ll have to pay for a replacement. This is likely to cost between 250.00 Euro and 500.00 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we

International journeys are permitted for certain countries outside Austria, but always require the prior consent of Avis.

In the event of approval by Avis, a Cross Border Fee (CBD) must be paid. This amounts to a minimum of EUR 12.00 per day and a maximum of EUR 84.00 per rental. If Avis has given its consent, the following provisions apply:

What countries am I allowed to take the vehicle to?

You may drive the vehicle in the following countries with exceptions:

• Austria (A)
• Andorra (AND)
• Belgium (B)
• Bosnia-Herzegovina (BIH)
• Croatia (HR)
• Czech Republic (CZ)*
• Switzerland (CH)
• Germany (D)
• Denmark (DK)
• Spain (E)
• France (F)
• Finland (FIN)
• Liechtenstein (FL)
• Italy (I)
• Luxembourg (L)
• Monaco (MC)
• Norway (N)
• Netherlands (NL)
• Poland (PL)*
• Portugal (P)
• Romania (RO)
• San Marino (RSM)
• Serbia (SRB)
• Sweden (S)
• Slovakia (SK)
• Slovenia (SLO)
• Hungary (H)

Porsche vehicles may only be driven in Austria (A), Germany (D) and Switzerland (CH), France (F) and Monaco (MC).

*Select Series vehicles are not allowed to enter following countires.

• Croatia (HR)
• Poland (PL)
• Slovakia (SK)
• Slovenia (SLO)
• Czech Republic (CZ)
• Hungary (H)

*Select Series vehicles and vehicle categories I and J are not allowed to enter following countires.

• Bosnia-Herzegovina (BIH)
• Romania (RO)
• Serbia (SRB)

You are not allowed to enter Albania (AL), Armenia (AM), Azerbaijan (AZ), Bulgaria (BG), Belarus (BY), Cyprus (CY), Estonia (EST), Georgia (GE), Greece (GR), Iceland (IS), Kazakhstan (KZ), Kosovo (RKS), Latvia (LV), Lithuania (LT), Malta (M), Macedonia (MK), Moldova (MD), Montenegro (MNE), Russia (RUS), Turkey (TR), Ukraine (UA), Hungary (HU) and outside continental Europe. Weiterhin verboten ist die Benutzung: Auf den Balearen, den Kanarischen Inseln, Korsika, Kreta und Sardinien

Can I buy a product to allow me to drive in other countries?
No, unfortunately we do not offer any other products that allow you to travel to other countries.

You can amend your booking at no charge, either through the call centre or on-line. Bear in mind that any changes to the rental may result in a different rate.

There are two child seat options:

Child Safety Seat - Suitable for Weights 9-18 KGS/20-40 LBS
40.00 EUR per Rental

Child Booster Seat for Children is up to the age of 10
40.00 EUR per Rental

These can be pre-booked and pre-paid on-line.

If you wish to drive into Northern Ireland your rental will be subject to a cross border coverage fee of 34 Euro. Avis cars may not be taken outside the Republic of Ireland and Northern Ireland.

CDW (Collision Damage Waiver) and Theft Protection insurance reduce your financial liability for damage or theft of the vehicle.

By declining these insurances you are taking responsibility to arrange your own cover and assume full financial liability up to the value of the vehicle for losses arising as a result of loss or damage to the vehicle. Written proof of CDW and Theft Protection coverage in Ireland will be required when picking up the vehicle .

We recommend that you fully understand the conditions of cover provided by your credit card company when using your card for insurance cover.  Please ensure you contact your Credit Card Provider to ensure they cover the Republic Of Ireland.

Customers declining CDW and Theft Protection are required

• To leave a liability deposit or a charge card hold of 5,000 EUR.

• To pay an administration fee of 30.00 EUR applies for use of this service.

   

For any claims made when using insurance other than Avis, then we will deal with the renter and not with their insurance provider.

If you wish to extend your rental while on rent, you should contact the station that you picked the car up from. Their contact details will be on the rental agreement you are given at the start of the rental.

It is the renters responsibility to pay any fines directly. Any unpaid fines will be re-charged along with an administration fee of 30.00 EUR.

There are a number of options in relation to fuel. You can either purchase fuel-up-front , which means that you can return the car empty, or you can fill up the tank yourself prior to returning the car.
If you return the car with less fuel than when you started the rental, then the fuel will be charged to your credit card at the end of the rental.

You can book your GPS on-line, but you cannot pre-pay for it on-line. It will be charged at the desk. Rates are 15 EUR per day.

If you have booked a rate that includes the basic insurance (CDW = collision damage waiver and theft protection), then in the case of an accident you will be liable for the first 1322.00 EUR+VAT to 2643.00 EUR+VAT depending on the car size, for any damage that is caused to your rental car.

Restrictions may be reduced where renters provide their own fully comprehensive insurance cover, by prior arrangement only. If you have your own insurance cover, you must produce a copy of your motor insurance policy at the time of rental.

You have the option to purchase additional insurance at the desk, which will reduce your excess to 0, with the exception of keys. The rate for this additional insurance is from 19.50 EUR to 28 EUR per day including VAT,depending on the car size. Windscreen cover is available from 4 EUR per day including VAT.

If a rental is subject to a one-way fee, this will be included in the rate you are quoted.