The Car and Driver carry the insurances. The Customer is not liable for insurance

Avis India accepts Avis Charge Cards, American Express, Diners Club / Amoco Torch, MasterCard / Access / Eurocard, Visa. 

Debit cards are not accepted.

As this is a driven service the only ID requirement is your passport

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

Cancellation within 4-24 hours: No cansellation fee applies
Cancellation within 0-4 hours: 100% of total booking amount

No Show: 100% of total booking amount

Terms of rental for an additional driver are the same as the main driver.

Additional driver fee: 400 INR per rental.

Inclusions –

• It’s a Chauffeur driven vehicle.
• GST of 12% is included in the rates.
• 8Hrs (Time) and 80Kms (Mileage) included.
• Fuel & Chauffeur charges.

Exclusions –

• Toll & Parking will be extra.
• Any additional usage will be charged according to Extra hours and KMs.
• Refer https://www.avis.co.in/avis-terms-and-conditions-chauffur-drive

Cleanliness: Company does not allow the vehicle to be used to carry pets, goods or any other object which can annihilate the upholstery/any of the vehicles. In such event, the user will be charged on the actual cost towards repairing/cleaning of interior / exterior of vehicle.
Replacement Car: Replacement vehicle shall be provided within a city limits only (subject to availability of similar segment in the city) in all such cases where in a vehicle develops mechanical error and restrain the user from its use. In a case, where in vehicle develops such error outside the city limit, replacement vehicle will not be provided and amount equivalent to agreed rental will be charged. Company decision related to replacement vehicle will be final.

Fuel: For chauffeur drive cars, fuel is inclusive of selected mileage. Any excess to the selected mileage shall be charged separately.

Extra Time: Extra hours will be applicable after 30 minutes over the basic package selected by the renter.

Parking & Tolls: Parking and toll charges to be borne by the customer. On extra usage the cost of extra hour and/or extra kms will be charged.

Modify Bookings: Revised bookings cannot be cancelled or refunded & an additional payment of INR 1 has to be paid to confirm the changes after which the previous booking will be annulled.
If the revised amount is greater than the previous amount, the additional amount has to be paid firsthand & if the amount is lesser, the due amount will be refunded after the booking period.
For Self-drive can modify: Booking Period, End Date & Time, Delivery Address, City and Car.
For Chauffeur drive user can modify: Booking Period, Reporting Address, City, Car and Service Type (Airport Transfer/Within City/Outstation/One Way Transfer).

Refund Policy: Avis India will process your refund within 21 working days as per our cancellations and refund policy.

Note: To cancel a booking, guest needs to Sign in to Avis account either through Avis India's Mobile App or Website ( www.avis.co.in ) with their registered ID and password and self-cancel a booking from the "Bookings" tab provided in the Dashboard.

Not Applicable as we are providing a driven service.

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.

How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 200.00 NOK and 21 500.00 NOK. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between 3125.00 NOK and 62 500.00 NOK.  

How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.

How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

International One Way is not allowed for Electric Cars. Exceptions: Sweden, Denmark and Finland.

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Customers with disabilities

I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.

I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby, infant/child and boosters seats.  A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos.  An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos.  A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.  A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.

In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.

Please note: In Norway, all children must normally use a child car seat until they’re 135cm tall. 

How much are your child seats?
The fee for renting a seat will depend on where you’re renting, but you can expect it to cost between 150.00 NOK and 375,00 NOK a day.
 
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 625.00 NOK and 2000.00 NOK on top of the hire fee.  If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

I am not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, we offer a couple of products which provide satellite navigation systems.
GPS Device - the fee for renting a GPS will depend on where you’re renting – but you can expect it to cost between 125.00 and 150.00 a day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 31 days.

If the GPS is damaged, lost or stolen, you’ll have to pay for a replacement. This is likely to cost between 500.00 NOK and 1250.00 NOK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Travel Companion Tablet - This provides a GPS service as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet is 200 NOK a day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 31 days. If the Travel Companion Tablet is damaged, lost or stolen, you’ll have to pay for a replacement. This is likely to cost from 2900 NOK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. If you plan to travel outside Norway you should check to see whether you can use our GPS as it will give you speed information.

Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.

I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer a couple of products which provide access to the internet.
Mobile Wi-Fi Device - This provides 500MB data per day. We provide this service on behalf of a third party, so you will need to read and agree to separate terms and conditions with them. We will give you these terms and conditions at the rental location.

How much does Mobile Wi-Fi cost?
The fee for hiring mobile Wi-Fi will depend on where you’re renting – but you can expect it to be between 125.00 NOK and 150.00 NOK a day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get to use the Wi-Fi unit for the duration of your rental, up to 31 days.

If the mobile Wi-Fi device is damaged, lost or stolen, you’ll have to pay for a replacement. This is likely to cost from 900.00 NOK to 1300.00 NOK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

How much does the Travel Companion Tablet cost?
This provides 1GB data per day, as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet is 200 NOK a day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 31 days.

If the Travel Companion Tablet is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost from 2900 NOK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. If any Travel Companion Tablet accessories are damaged, lost or stolen, you’ll have to pay for a replacement. This is likely to cost from 20 to 100 NOK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Please note: In many countries, including the Norway, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you are driving in.

I am intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
Yes, some rental locations offer E-Toll in selected vehicles.  An E-Toll device lets you drive though tolls without needing to stop and pay.

How much is E-Toll?
The fee for the e-toll device depends on where you are renting but you can expect it to be between 40.00 NOK and 48.00 NOK a day you have it activated.  If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental.

If the e-toll device is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost from around 350.00 NOK  to 600.00 NOK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Please note: this service and any toll charges you incur will be invoiced to you after the vehicle is returned to us.  You can expect to receive your invoice around 14 days after you have returned the vehicle. 

Winter equipment to rent

I am concerned about the road conditions, do you offer all-weather tyres?
Yes, if the rental location you are hiring from is in an area where it is illegal to drive without all-weather tyres at certain times of year, the vehicle will automatically be supplied with them and the fee will be included in your rental fee or contract.

If any all-weather tyre is damaged, lost or stolen, you will have to pay for a replacement pair. You can expect this to range from around 10 000.00 NOK to 20 000.00 NOK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

I am going skiing, do you offer snow chains?
No, we do not offer snow chains.

I am have brought my own skis with me, do you rent ski racks?
Yes, some rental locations offer ski racks.  You can expect to pay 800.00 NOK per rental to rent a Ski Rack from us.

Ski racks can not be fitted to all our vehicles, so you may need to upgrade if you need one. This may increase the price of the vehicle and any excess you have to pay.
 
If the ski rack is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 2000.00 NOK and 5000.00 NOK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
 
Please give us at least 1 days notice if you want to hire a ski rack. If you need it at shorter notice, please call the Reservations team.

I have left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.
I am moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.
I am moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.

Optional extras available to buy

I have left my USB charger behind, do you sell them?
No, unfortunately we do not sell USB chargers at this time.
I have left my mobile charger behind, do you sell them?
No, unfortunately we do not sell mobile chargers at this time.
I want to charge my device in the car, do you sell car chargers?
No, unfortunately we do not sell car chargers at this time.
I have left my iPhone 5 cable behind, do you sell them?
No, unfortunately we do not sell iPhone 5 cables at this time.

Vouchers are accepted as method of payment only.  Renter must also provide an Avis-honored charge card as a guarantee.