Car Rental in The Hague West

Damage

What products reduce the amount I have to pay if the vehicle is damaged during the rental?
If you have Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged, the amount you have to pay for the damage will be reduced to the excess stated on your rental agreement for each clearly separate incident of damage meaning you'll pay for the cost of repair or replacement or the excess for each clearly separate incident of damage, whichever is less. In both situations, you will also have to pay a damage processing fee of EUR 46 and on the ground vehicle idle time fee of EUR 45.If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference.

How much is the excess?
This is stated on your rental agreement, and also in your booking confirmation email, for each clearly separate incident of damage. You can reduce the excess even further by buying an excess reduction product.
Please note that if you damage the vehicle on more than one occasion, you must, to the extent the law will allow, pay the excess stated on the rental agreement for each clearly separate incident of damage.

How do I get Damage Waiver (CDW)?
In most cases, Damage Waiver (CDW) is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it isn't included, the price depends on the vehicle you’re renting and the place you are renting it from. But you can expect it to cost between 25 Euro and 36 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Is there an excess reduction product available to reduce my excess further?
Yes, Super Cover is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location but you can expect it to costs between 10 Euro and 19 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Will I need to pay if the windscreen or any other window is damaged?
Yes. However, Windscreen Protection reduces the amount you have to pay if the windscreen or any other window is damaged to zero. Having windscreen protection also means you won't pay an admin fee.

How do I get Windscreen Protection?
If you've bought Windscreen Protection, it will be stated on your rental agreement. The price depends on the vehicle you're renting and the place you're renting it from. But you can expect it to cost between 2 Euro and 3 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

What happens if I damage any optional extras I rent from you?
If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if damage was caused by or as a result of:

• Water or fire damage, that was not your fault.
• Driving the vehicle without due care and attention
• Driving or using the vehicle in breach of your contract

What do I have to pay if I don't have Damage Waiver?
If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due to your negligence, you'll have to pay:

• Either the cost of replacement, or the estimated repair costs whichever is cheaper
• Plus our loss of us, including on the ground vehicle idle time fee of EUR 45
• Plus an administration fee

Where can I find information of damage charges I've paid?
If we find damage, we'll charge the amount you have to pay to your card. Unless you've asked us to send you a receipt by post or email, you'll be able to find details of this payment here.

Theft 

What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?
If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement meaning you'll pay for the cost of repair or replacement or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. If you can show the loss or theft was not in any way your fault or due to your negligence, we will refund these costs to you.
How much is the excess?
The excess will be from 1250.00 Euro to 1750.00 Euro. You can reduce the excess even further by buying an excess reduction product.

How do I get Theft Protection waiver?
In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it isn't included, the price depends on the vehicle you're renting and the place you're renting it from. But you can expect it to cost between 10 Euro and 16 Euro a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Is there an excess reduction product available to reduce my excess further?
Yes, Super Cover is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location but you can expect it to costs between 5 Euro and 10 Euro a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

What happens if I lose any optional extras I rent from you or if they are stolen?
If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.

Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if the loss or theft was caused by or as a result of:

• Keys being left in the vehicle
• Keys being lost or stolen
• Using the vehicle in breach of the contract

What do I have to pay if I don't have Theft Protection?
If the vehicle, keys, any accessories or any vehicle documents are lost or stolen during your rental, you'll have to pay:

• The cost of replacement
• Plus our loss of use

If you can show theft was not in any way your fault or due to your negligence, we will refund these costs to you.

Where can I find information of theft charges I've paid?
If a loss or theft has occurred, unless you can prove the theft was not in any way your fault or due to your negligence, we'll charge the amount you have to pay to your card. Unless you've asked us to send you a receipt by post or email, you'll be able to find details of this payment here.

Damage to people and their property

What do I have to pay if I injure someone whilst driving?
Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.
Are there any times when third party liability cover would not apply?
If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:

• By you breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance),
• By you breaking the law
• As a result of your negligence or recklessness.

What products cover the driver of the vehicle?
Personal Accident Insurance (PAI) covers the driver of the vehicle persondriver of the vehicle in the event of an accident, and in addition the luggage and personal belongings of the driver of the vehicle in the event of damage, theft or loss. PAI provides the following benefits:

• A maximum of 100,00 Euro in the event of death, loss of limbs or or eyes or permant total disability.
• A maximum of 25,000  Euro towards emergency medical expenses related directly to the accident, with an excess of 70 Euro per claim
• Luggage and personal belongings up to 2000 Euro per vehicle - excluding any items you rented through us, (again, there are conditions, within the limit of 250 Euro per item and with an excess of 75 Euro per vehicle), provided that such luggage and personal belongings were in the luggage compartment, in the roof box or in the glove box of the vehicle. In addition, in case of theft, a statement of theft should be reported to the police within 48 hours. Such statement of theft shall necessarily contain the exhaustive list of stolen items which would be considered to determine any possible compensation

Who provides Personal Accident Insurance?
Personal Accident Insurance is underwritten by AIG Europe Limited. You will need to agree to their terms and conditions. Our agent, SCA retains 20% of the price you pay after insurance premium tax has been deducted, as commission.
How do I get Personal Accident Insurance?
If you've bought Personal Accident Insurance, it will be stated on your rental agreement. 

Can I increase my cover and reduce my excess?
Yes, you can purchase our Super Personal Accident Insurance (SPAI) insurance which increases your cover, reduces your excess to Euro 50 per claim, and provides the following enhanced benefits:

• A maximum of 200,000 Euro in the event of death, loss of limbs or eyes or permanent total disability.
• A maximum of 50,000  Euro towards emergency medical expenses related directly to the accident, with an excess of 70 Euro per claim
• Luggage and personal belongings up to 6,000 Euro per vehicle - excluding any items you rented through us (again, there are conditions, within the limit of 350 Euro per item), provided that such luggage and personal belongings were in the luggage compartment, in the roof box or in the glove box of the vehicle. In addition, in case of theft, a statement of theft should be reported to the police within 48 hours. Such statement of theft shall necessarily contain the exhaustive list of stolen items which would be considered to determine any possible compensation.
• Expenses for replacing locks up to 750 Euro
• Additional travel expenses up to 750 Euro.

Is Super Personal Accident Insurance available when renting any vehicles?
Yes, you can buy Super Personal Accident Insurance not matter what vehicle you rent.
How do I get Super Personal Accident Insurance?
If you've bought Super Personal Accident Insurance, it will be stated on your rental agreement. 

What will you pay if I don't have Personal Accident Insurance?
If the driver of the vehicle is involved in an accident and is injured or dies, no compensation will be possible through us. If any personal items in the vehicle are damaged, lost or stolen, their repair or replacement will not be borne by us.
For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.

Protection packages

I want to buy more than one protection product, can I get a protection package?
Yes, we offer a variety of protection packages:
 Super Cover includes Super Damage Waiver and Super Theft Protection.
The price depends on the vehicle and location but you can expect it to costs between 15 Euro and 32 Euro a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

  Complete Car Protection includes Super Damage Waiver, Super Theft Protection, Windscreen Protection, Super Personal Accident Insurance and Roadside Assistance Plus. Find out more: see Roadside Assistance Plus within the Miscellaneous Information section of this document.
The price depends on the vehicle and location but you can expect it to costs between 32 Euro and 50 Euro a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Third party protection products

I have bought a protection product from an external provider, can I use it?
If you decide to buy cover from someone else, you will have to pay our full costs then you'll need to make a claim with the external provider to get your money back. It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make. We are unable to help you with your claim.

Deposit
The minimum deposit is EUR 275.00 and will be authorized on your credit or debit card to cover all (additional) costs as a result of your rental. This includes costs / fees such as damage, loss, theft, extra days, fuel and additional services.

The deposit is the result of: the expected rental price (rental days + add-ons) + Excess + Full tank. Any prepaid amounts will be detracted.

Method of payment

We asccept the following credit cards:

• VISA
• Eurocard/Mastercard
• American Express
• Diners
• CUP (Union Pay)
• Discover
• JBC

For the car groups K, L and M 2 credit cards (both in the name of the renter) are mandatory. An additional deposit of EUR 500.00 will be authorized on the 2nd credit card.

• Credit-/debit card requirements:
• The credit- / debit card in the name of the renter
• The card is physically present at time of pick up (digital cards are not accepted Must be the same credit-/debit card that has been used for any prepayments.

We exclusively accept one of the following debit cards:

• Eurocard/Mastercard
• VISA

Any other debit cards, prepaid credit cards, Electron, Bunq, Revolut, N26, Wise, contactless cards, Google Pay, Apple Pay are not accepted

We will authorize your credit card up to the amount of the deposit. When returning the rental car we will calculate the total costs and will charge the total amount on your credit card. If you to choose to pay differently or the total amount is less than the authorized amount, please take into account that the authorization on your credit card will be held till it expires within 30 days.

Visa debit cards and MasterCard debit cards are accepted.
Any prepaid cards, even if they carry the Visa or MasterCard logo are not accepted at check-out. 
May only be used at check-in.

Do I need to bring my driving licence with me?
Yes.  All drivers must bring all parts of their valid driving licence with them.  They must bring both their driving licence and either an international driving licence or an official English translation, by a notary, of their driving licence for any of the following situations:

• The driving licence was issued in a non-European country
• The driving licence was issued in a non-Roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.

Is there a minimum length I must have held my licence for?
Yes.  All drivers must have held their licences for at least 1 year.  If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as one of the following:

• Previous driving licences
• A letter from their driving licence authority stating that they have held it for this minimum period.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

Minimum age: 21, except car groups G, K, L, M, N and P minimum age is 25. This is for both renter and additional drivers.

Cancellation

The cancellation conditions depend on the way the reservation was originally booked and can only be canceled through the booking channel you have used. 

Reservations placed through an intermediary (travel agent, broker, etc.) can only be canceled through the 
(website of) the intermediary. 

We recommend to always cancel your booking (in time) to avoid/limit any cancellation fees. 


No Show 
If we haven't received a cancellation (in time) and you haven't picked up the rental car within 4 hours after 
pick up date/time, your reservation will be cancelled. A "No Show" fee will be applied which is EUR 65.00 or equal 
to the full prepaid amount 

Early return 
Returning your rental car early will not result in any reimbursement of the prepaid amount or compensation for the unused days.

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Customers with disabilities

I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.
I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby seats, infant seats and boosters seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: In the Netherlands, all children must normally use a child car seat until they are 135cm tall. Find out more: www.anwb.nl.

How much are your child seats?
The fee for renting a seat will depend on where you are renting but you can expect it to cost between 30 Euro and 78 Euro per rental.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 100 Euro and 300 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I'm not familiar with the area can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS will depend on where you are renting but you can expect it to cost between 16 Euro and 20 Euro a day. If you rent the vehicle for more than 12 days, you will only be charged for a maximum of 12 days and get to use the GPS for the duration of your rental, up to 30 days.
If the GPS is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 100 Euro and 300 Euroon top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. If you plan to travel outside the Netherlands, you should check to see whether you can use our GPS as it will give you speed information.
Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.

I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer Mobile Wi-Fi devices. We provide this service on behalf of a third party so you will need to read and agree to separate terms and conditions with them. We will give you these terms and conditions at the rental location.
Please note: In many countries, including the Netherlands, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you are driving in.
How much does Mobile Wi-Fi cost?
The fee for hiring mobile Wi-Fi is 10.00 Euro a day.
If the mobile Wi-Fi device is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost 123 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
If the sim card or any mobile Wi-Fi accessories are damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost from 5 EUR to 15 EUR by equipment on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I'm intending to drive along toll roads do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.

Winter equipment to rent

I'm concerned about the road conditions, do you offer all-weather tyres?
We can supply all-weather tyres for a fee. This will depend on where you are renting but you can expect it to be between 25 Euro and 30 Euro a day. If you rent the vehicle for more than 13 days, you will only be charged for a maximum of 13 days and get to use the all-weather tyres for the duration of your rental, up to 30 days.
Please give us at least 72 hours notice if your rental does not automatically include all-weather tyres and you want to hire them.

I am going skiing, do you offer snow chains?
Yes, from some rental stations you can rent snow chains in case you want to drive to a country or region where this is required. The fee for snow chains depends on where you are renting but you can expect it to be between 30 Euro and 36 Euro per rental.
If any snow chain is damaged, lost or stolen, you will have to pay for a replacement pair. This is likely to cost between 50 Euro and 200 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
We can not fit snow chains for you, and we can not arrange for them to be fitted. Not sure if you need snow chains? Please ask a member of our team.

I have brought my own skis with me, do you rent ski racks?
Yes, some rental locations offer ski racks and ski boxes. You can expect to pay between 12 Euro and 30 Euro a day to rent a Ski Rack or Ski Box from us.
Ski racks can't be fitted to all our vehicles, so you may need to upgrade if you need one. This may increase the price of the vehicle and any excess you have to pay.
Please give us at least 72 hours notice if you want to hire a ski rack. 
I've left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.
I'm moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.
I'm moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.

Optional extras available to buy

I've left my USB charger behind, do you sell them?
Yes, you can buy a USB Charger for 10 Euro, but they are only available from selected rental locations.
I've left my mobile charger behind, do you sell them?
Yes, you can buy a Mobile Charger for 10 Euro with universal wall plug dual USB port and retractable iPhone 4 adaptor, but they are only available from selected rental locations.
I want to charge my device in the car, do you sell car chargers?
Yes, you can buy a Universal Car Charger for 10 Euro, but they are only available from selected rental locations.
I've left my iPhone 5 cable behind, do you sell them?
Yes, you can buy an iPhone 5 cable for 10 Euro, but they are only available from selected rental locations.

I want to keep the vehicle for longer, what should I do?
If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged at pay at location prices.
What happens if I don not extend the rental?
If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra day's rental plus a late return administration fee for each day or part of a day until the vehicle is returned.
The late return administration fee is 15.00 EUR.

You are allowed to use the rental car in the following countries: Andorra, Belgium, Denmark, Germany, France, Finland, Italy, Ireland, Luxembourg, Norway, Portugal, Austria, Spain (excl. Ceuta en Melilla), The United Kingdom, Sweden and Switzerland.

It is required to inform the rental location about any plans to take the rental car abroad. We preserve the right to cancel the reservation in certain cases.

Our rental cars are equipped in accordance to the Dutch law. When driving the rental car outside of the Netherlands you have the responsibility to know the local law and regulations and to ensure the rental car meets these conditions. This includes all season tires, vignettes, reflective vests, toll fees, etc.