Damage

What products reduce the amount I have to pay if the vehicle is damaged during the rental?
If you have Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged, the amount you have to pay for the damage will be reduced to the excess stated on your rental agreement for each clearly separate incident of damage meaning you'll pay for the cost of repair or replacement or the excess for each clearly separate incident of damage, whichever is less. In both situations, you will also have to pay a damage processing fee of EUR 46 and on the ground vehicle idle time fee of EUR 45.If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference.

How much is the excess?
This is stated on your rental agreement, and also in your booking confirmation email, for each clearly separate incident of damage. You can reduce the excess even further by buying an excess reduction product.
Please note that if you damage the vehicle on more than one occasion, you must, to the extent the law will allow, pay the excess stated on the rental agreement for each clearly separate incident of damage.

How do I get Damage Waiver (CDW)?
In most cases, Damage Waiver (CDW) is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it isn't included, the price depends on the vehicle you’re renting and the place you are renting it from. But you can expect it to cost between 25 Euro and 36 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Is there an excess reduction product available to reduce my excess further?
Yes, Super Cover is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location but you can expect it to costs between 10 Euro and 19 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Will I need to pay if the windscreen or any other window is damaged?
Yes. However, Windscreen Protection reduces the amount you have to pay if the windscreen or any other window is damaged to zero. Having windscreen protection also means you won't pay an admin fee.

How do I get Windscreen Protection?
If you've bought Windscreen Protection, it will be stated on your rental agreement. The price depends on the vehicle you're renting and the place you're renting it from. But you can expect it to cost between 2 Euro and 3 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

What happens if I damage any optional extras I rent from you?
If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if damage was caused by or as a result of:

• Water or fire damage, that was not your fault.
• Driving the vehicle without due care and attention
• Driving or using the vehicle in breach of your contract

What do I have to pay if I don't have Damage Waiver?
If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due to your negligence, you'll have to pay:

• Either the cost of replacement, or the estimated repair costs whichever is cheaper
• Plus our loss of us, including on the ground vehicle idle time fee of EUR 45
• Plus an administration fee

Where can I find information of damage charges I've paid?
If we find damage, we'll charge the amount you have to pay to your card. Unless you've asked us to send you a receipt by post or email, you'll be able to find details of this payment here.

Theft 

What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?
If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement meaning you'll pay for the cost of repair or replacement or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. If you can show the loss or theft was not in any way your fault or due to your negligence, we will refund these costs to you.
How much is the excess?
The excess will be from 1250.00 Euro to 1750.00 Euro. You can reduce the excess even further by buying an excess reduction product.

How do I get Theft Protection waiver?
In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it isn't included, the price depends on the vehicle you're renting and the place you're renting it from. But you can expect it to cost between 10 Euro and 16 Euro a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Is there an excess reduction product available to reduce my excess further?
Yes, Super Cover is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location but you can expect it to costs between 5 Euro and 10 Euro a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

What happens if I lose any optional extras I rent from you or if they are stolen?
If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.

Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if the loss or theft was caused by or as a result of:

• Keys being left in the vehicle
• Keys being lost or stolen
• Using the vehicle in breach of the contract

What do I have to pay if I don't have Theft Protection?
If the vehicle, keys, any accessories or any vehicle documents are lost or stolen during your rental, you'll have to pay:

• The cost of replacement
• Plus our loss of use

If you can show theft was not in any way your fault or due to your negligence, we will refund these costs to you.

Where can I find information of theft charges I've paid?
If a loss or theft has occurred, unless you can prove the theft was not in any way your fault or due to your negligence, we'll charge the amount you have to pay to your card. Unless you've asked us to send you a receipt by post or email, you'll be able to find details of this payment here.

Damage to people and their property

What do I have to pay if I injure someone whilst driving?
Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.
Are there any times when third party liability cover would not apply?
If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:

• By you breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance),
• By you breaking the law
• As a result of your negligence or recklessness.

What products cover the driver of the vehicle?
Personal Accident Insurance (PAI) covers the driver of the vehicle persondriver of the vehicle in the event of an accident, and in addition the luggage and personal belongings of the driver of the vehicle in the event of damage, theft or loss. PAI provides the following benefits:

• A maximum of 100,00 Euro in the event of death, loss of limbs or or eyes or permant total disability.
• A maximum of 25,000  Euro towards emergency medical expenses related directly to the accident, with an excess of 70 Euro per claim
• Luggage and personal belongings up to 2000 Euro per vehicle - excluding any items you rented through us, (again, there are conditions, within the limit of 250 Euro per item and with an excess of 75 Euro per vehicle), provided that such luggage and personal belongings were in the luggage compartment, in the roof box or in the glove box of the vehicle. In addition, in case of theft, a statement of theft should be reported to the police within 48 hours. Such statement of theft shall necessarily contain the exhaustive list of stolen items which would be considered to determine any possible compensation

Who provides Personal Accident Insurance?
Personal Accident Insurance is underwritten by AIG Europe Limited. You will need to agree to their terms and conditions. Our agent, SCA retains 20% of the price you pay after insurance premium tax has been deducted, as commission.
How do I get Personal Accident Insurance?
If you've bought Personal Accident Insurance, it will be stated on your rental agreement. 

Can I increase my cover and reduce my excess?
Yes, you can purchase our Super Personal Accident Insurance (SPAI) insurance which increases your cover, reduces your excess to Euro 50 per claim, and provides the following enhanced benefits:

• A maximum of 200,000 Euro in the event of death, loss of limbs or eyes or permanent total disability.
• A maximum of 50,000  Euro towards emergency medical expenses related directly to the accident, with an excess of 70 Euro per claim
• Luggage and personal belongings up to 6,000 Euro per vehicle - excluding any items you rented through us (again, there are conditions, within the limit of 350 Euro per item), provided that such luggage and personal belongings were in the luggage compartment, in the roof box or in the glove box of the vehicle. In addition, in case of theft, a statement of theft should be reported to the police within 48 hours. Such statement of theft shall necessarily contain the exhaustive list of stolen items which would be considered to determine any possible compensation.
• Expenses for replacing locks up to 750 Euro
• Additional travel expenses up to 750 Euro.

Is Super Personal Accident Insurance available when renting any vehicles?
Yes, you can buy Super Personal Accident Insurance not matter what vehicle you rent.
How do I get Super Personal Accident Insurance?
If you've bought Super Personal Accident Insurance, it will be stated on your rental agreement. 

What will you pay if I don't have Personal Accident Insurance?
If the driver of the vehicle is involved in an accident and is injured or dies, no compensation will be possible through us. If any personal items in the vehicle are damaged, lost or stolen, their repair or replacement will not be borne by us.
For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.

Protection packages

I want to buy more than one protection product, can I get a protection package?
Yes, we offer a variety of protection packages:
 Super Cover includes Super Damage Waiver and Super Theft Protection.
The price depends on the vehicle and location but you can expect it to costs between 15 Euro and 32 Euro a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

  Complete Car Protection includes Super Damage Waiver, Super Theft Protection, Windscreen Protection, Super Personal Accident Insurance and Roadside A

What payment cards do you accept?

We accept: American Express (excluding American Express Travellers Cheque cards), Diners cards, Discover cards, Visa credit cards, MasterCard credit cards, Avis-issued charge cards.

We don’t accept Maestro cards, Cirrus cards, JCB cards, any pre-paid cards even if they carry the Visa or MasterCard logo or any other cards not listed above.

2 payment cards required (one of them must be a PREMIUM credit card) for luxury categories K, L, M and O. For categories L and M, a second bank pre-authorisation on the premium credit card of 2500 EUR will be requested.

Can I pay by cash?
No, regrettably, we are not able to accept cash.

Visa debit cards and MasterCard debit cards are accepted.
Any prepaid cards, even if they carry the Visa or MasterCard logo are not accepted at check-out. 
May only be used at check-in.

Do I need to bring my driving licence with me?
Yes.  All drivers must bring all parts of their valid driving licence with them.  They must bring both their driving licence and either an international driving licence or an official English translation, by a notary, of their driving licence for any of the following situations:

• The driving licence was issued in a non-European country
• The driving licence was issued in a non-Roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.

Is there a minimum length I must have held my licence for?
Yes.  All drivers must have held their licences for at least 1 year.  If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as one of the following:

• Previous driving licences
• A letter from their driving licence authority stating that they have held it for this minimum period.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

How old do I need to be to drive a rental vehicle?

To drive our vehicles you and all of your drivers need to be at least 21 years old and have held a full, valid driving licence for at least 1 year at the start of your rental. A higher minimum age limit may apply to certain vehicles.

I am under 25 do I need to pay a young driver surcharge?

If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you are picking the vehicle up from but you can expect it to be between 20 EUR and 24 EUR per day, for each driver. If you rent the vehicle for more than 10 days you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Are there any maximum age restrictions?

No so long as you hold a full valid driving licence for at least 1 year. 

I am over 80 do I need to provide extra information or pay a senior driver surcharge?

No so long as you hold a full valid driving license for at least 1 year.

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you don't return the vehicle with a full tank and you can't show us a receipt for fuel we will charge you.

Fuel Options

I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever's left in the tank (even if it's virtually empty) so long as the engine still runs.
How do I calculate the cost of Fuel Up Front?
Depending on where you're renting, this cost could be up to 0.05 EUR per litre lower than the average fuel price at the start of your rental period as stated on this EU fuel index: However, you don't get a refund for any fuel you don't use.
Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.
I plan to travel less than 120 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt. If you don't have time to fill up the tank, or can't show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.
How much is EZ Fuel?
Depending on where you¿re renting, you pay of fixed fee of between 14 EUR and 18 EUR.

What are my options if I don't return the vehicle full and haven't bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:

• Don't buy Fuel Up Front
• Don't return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturer's stated fuel tank capacity.We charge between 1,5 and three times the average fuel price at the end of the rental period for Netherlands ¿ as stated on this EU fuel price index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm The price per liter will be stated on your rental agreement. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customer's rental.

Do I need to bring proof of identification?
Yes you must bring:

• the payment card that was used to make your booking. For car groups L & M two payment cards in your name will be required. One of these must be the payment card used to make your booking.
• photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport, a national identity card or any other form of government-issued identification.

You may also need to bring proof of where you live. This could include a recent utility bill or bank statement. If your driving licence shows your address, we will accept it as proof of your address.

Other requirements:

Will I need to give a pre-authorisation or pay a security deposit?
Yes, you must give us a pre-authorisation on your payment card before we release the vehicle to you. A pre-authorisation holds money in your account.
If you wish to pay in cash, we will take a security deposit instead.
What do I need to do to give a pre-authorisation or security deposit?
You will need to give us a payment card in your own name that has enough money available on it. 
How much is the pre-authorisation or security deposit?
The amount of the pre-authorisation or security deposit is either fixed or calculated based on:

• The estimated vehicle rental price
• Plus the estimated price of all optional extras you have requested
• Plus around 100 Euro to allow for any fuel you may use unless you have purchased Fuel up Front
• Less any amount we accept you have paid towards the rental when you booked for example, the cost of any accepted voucher  

¿Puedo permitir a otra persona conducir?
Sí, pero solo si los aprobamos. No debe dejar que nadie más conduzca el vehículo.
Efectuamos un cargo por cada Conductor adicional a quien permitamos conducir el vehículo. El precio depende de la oficina donde alquile, pero puede esperar que cueste entre 9 EUR y 11  EUR al día, por conductor.
Si alquila el vehículo durante más de 12 días, solo le cobraremos un máximo de 12 días y obtendrá una cobertura por la duración de su alquiler, hasta 30 días.
Todos los conductores adicionales deben cumplir con nuestros requisitos en cuanto a edad, licencia de conducir e identificación. Más información: consulte las secciones Información sobre edad y Licencia de conducir y Requisitos de identificación de este documento.
Si cualquier conductor adicional se encuentra al margen de nuestras restricciones de edad, también aplicaremos un recargo al conductor. Más información: consulte la sección Información sobre edad de este documento.

¿Puedo retirar el vehículo fuera del horario regular de trabajo?
Sí, algunas oficinas de alquiler en aeropuertos y estaciones de tren ofrecen un servicio de retiro fuera de horario con el que puede retirar el vehículo y accesorios adicionales fuera del horario de trabajo normal de la oficina de alquiler.
El recargo por retiro fuera del horario de trabajo depende de la oficina donde realice el alquiler, sin embargo, puede esperar un costo de entre EUR 60 y EUR 73 por alquiler.
Debe notificarnos con por lo menos 72 horas de anticipación para organizar el retiro del vehículo fuera del horario de trabajo. Es posible que podamos proporcionar el servicio en un plazo más breve, pero deberá verificarlo con el equipo de Reservaciones.
Mi alquiler está sujeto a un límite de millas incluidas en la tarifa. Excedí dicho límite, ¿cuánto más pagaré por las millas excedidas?
Muchos de nuestros vehículos se proporcionan con millaje ilimitado. Si se aplica un límite de millas, se indicará en su contrato de alquiler y en su correo electrónico de confirmación de reserva. Si excede el límite de millas, el precio depende del vehículo y la oficina; sin embargo, puede esperar que el costo se encuentre entre EUR 0,10 y EUR 0,50 por cada kilómetro en que se haya excedido. El cargo por millaje se indicará en el contrato de alquiler.
¿Puedo fumar dentro del vehículo?
No, las leyes prohíben fumar en lugares públicos en Holanda. El vehículo se considera un lugar público, así que está prohibido que fume dentro de éste. Si creemos que alguien fumó dentro del vehículo durante el período de alquiler, se efectuará un cargo por el servicio de limpieza de un especialista.
Más información: consulte las secciones de Información sobre edad y “Requisitos de licencia de conducir e identificación” de este documento.
Le recomendamos que consulte en Internet las áreas restringidas antes de su viaje. Sitios web como Urban Access Regulations proporcionan información valiosa. Si la oficina de alquiler se encuentra en o cerca de un área restringida, se lo notificaremos cuando retire el vehículo. No estamos en capacidad de ofrecerle información acerca de otras áreas restringidas.
Me sorprendieron conduciendo a exceso de velocidad y no pagué una multa por estacionar en un lugar prohibido, ¿qué tendré que pagar?
Usted es responsable de todas las multas y los cargos resultantes de usted o sus conductores adicionales al utilizar el vehículo. Las multas y los cargos pueden incluir:

• Todas las multas o cargos por estacionamiento
• Cargos de peaje
• Cargos por servicio de remolque
• Costos por remoción de cepo
• Multas o cargos de tránsito
• Multas por exceso de velocidad
• Además de cualesquiera otros cargos o multas

Si recibimos una multa o cargo porque usted no pagó un cargo o incumplió la ley, le efectuaremos un cargo por:

• Nuestro cargo administrativo de 35 EUR por cada multa o cargo que afecte al vehículo de alquiler holandés. El cargo se hará en euros.

Dejé el interior del vehículo muy sucio y maloliente. ¿Se me efectuará un cobro por limpiarlo?
Sí, si el interior del vehículo se encuentra enlodado, sucio, manchado o maloliente, y nuestro procedimiento estándar de limpieza no lo corrige, se le efectuará un cargo por el servicio de limpieza de un especialista y puede esperar que se encuentre entre EUR 50 y EUR 250 por alquiler.

Asistencia en carretera

¿Qué ocurre si el vehículo deja de funcionar a causa de una falla mecánica?
Todos nuestros vehículos están sujetos al mantenimiento recomendado por el fabricante y están aptos para circular cuando usted los retira, de modo que una falla mecánica en nuestros vehículos es poco común. De modo que si utiliza el vehículo en el país que hayamos acordado, le proporcionaremos asistencia vial o recuperación sin costo alguno. Solo podemos utilizar nuestro proveedor de asistencia vial para ayudarle. Encontrará sus detalles de contacto dentro del vehículo.
¿Qué ocurre si el vehículo deja de funcionar a causa de una falla mecánica o en otro país?
Debe indicarnos si el vehículo dejó de funcionar o si tuvo un accidente. Si requiere asistencia vial, nos haremos cargo en su lugar, pero usted deberá pagar los costos asociados. También se le efectuará el cargo por cualesquiera costos que asumamos para volver a poner a funcionar el vehículo en el país de alquiler. Esto puede incluir, entre otras cosas, lo siguiente:

• Costos por llamadas necesarias y recuperar el vehículo de aproximadamente EUR 170
• Costos de reparación
• Pérdida de uso, incluyendo una tarifa por tiempo de inactividad del vehículo en tierra de EUR 45
• Costos de repatriación
• Una tarifa administrativa de EUR 78,65
• Cualesquiera costos por llevarle a usted y/o a cualesquiera de sus pasajeros a otra ubicación.
• Carga eléctrica para vehículos eléctricos (donde el cable funciona correctamente)

¿Cuáles productos me ofrecen en caso de que el vehículo dejara de funcionar a causa de una falla no mecánica?
La Asistencia vial adicional le proporciona asistencia vial si el vehículo deja de funcionar como resultado de:

• Batería descargada
• Neumáticos desinflados
• Llaves dentro del vehículo cerrado
• Agotarse el combustible
• Usar el combustible equivocado para el vehículo

Siempre que esté utilizando el vehículo en un país que hayamos acordado. Más información: consulte la sección Sacar el vehículo del país en este documento.
Deberá pagar los costos de los artículos adicionales necesarios para poner el vehículo a funcionar, como combustible o neumáticos.
¿Cuánto cuesta Asistencia en carreteras Plus?
El precio

¿Puedo retirar el vehículo en una oficina de alquiler y devolverlo en otra?
Sí, algunas oficinas de alquiler le permiten retirar el vehículo y cualquier accesorio opcional, y devolverlos en otra.
¿Cuál es la tarifa de Una vía?
El precio depende de la oficina de alquiler. Si desea retirar el vehículo y devolverlo a una oficina diferente en el mismo país, puede esperar un costo de entre EUR 18 y EUR 22. Si desea retirar el vehículo en un país y dejarlo en otro, consulte el precio a nuestro equipo de reservación.
¿Cómo obtengo un alquiler solo de ida?
Puede solicitar un alquiler de una vía al momento de reservar, o puede pedirlo al llegar a la oficina de alquiler.
Si pidió un alquiler solo de ida cuando hizo la reserva, la tarifa se incluirá en el precio de su alquiler.
¿Cuál será el costo si no solicito un alquiler solo de ida pero devuelvo el vehículo en una oficina diferente?
Se le cobrará una tarifa de una vía al momento de pagar en la oficina al precio disponible el día que devuelva el vehículo.

Los precios que le damos por accesorios opcionales en el momento de reservar generalmente serán los precios que debe pagar. Las tasas de cambio u otras razones más allá de nuestro control pueden alterar los precios.

Clientes con discapacidades

Tengo una discapacidad, ¿ofrecen vehículos adaptados?
No, en este momento no ofrecemos vehículos con adaptación especial.
Tengo una discapacidad, ¿ofrecen controles manuales?
No, en este momento no ofrecemos controles manuales ni espejos panorámicos.

Accesorios adicionales populares para alquilar

Tengo niños pequeños, ¿ofrecen asientos para niños?
Sí, ofrecemos sillas para bebés, niños pequeños, niños y asientos niveladores. Un asiento para bebés suele ser adecuado para niños desde recién nacidos hasta los 12 meses y con un peso no mayor a 13 kilos. Un asiento para niños pequeños suele ser adecuado para un niño entre 9 meses y 4 años y con un peso entre 9 y 18 kilos. Un asiento para niños suele ser adecuado para un niño entre 4 y 11 años y con un peso entre 15 y 36 kilos. Un asiento nivelador suele ser adecuado para un niño entre 8 y 11 años y con un peso entre 20 y 45 kilos.
En algunas oficinas de alquiler, podemos hacer los arreglos para que un tercero ajuste el asiento por usted. Pero recuerde: siempre es su responsabilidad verificar que el asiento esté debidamente ajustado antes de conducir.
Recuerde: En Holanda, normalmente todos los niños deben usar una silla infantil para vehículo hasta tener una altura de 135 cm. Obtenga más información en: www.anwb.nl.

¿Cuánto cuestan los asientos para niños?
La tarifa de alquiler de un asiento dependerá de donde realice el alquiler, sin embargo, puede esperar pagar entre 30.00 y 78.00 EUR por día.
En caso de daño, extravío o hurto del asiento, usted deberá pagar por un reemplazo. Esto probablemente cueste entre 100.00 y 300.00 EUR más el costo de alquiler. Si puede demostrar que el daño o la pérdida no fueron en forma alguna por su culpa o negligencia, le reembolsaremos este costo.
No conozco el área, ¿puedo alquilar un GPS (sistema de navegación por satélite)?
Sí, la tarifa de alquiler de un GPS dependerá de donde realice el alquiler, pero puede esperar pagar entre 16.00 y 20.00 EUR por día. Si alquila el vehículo por más de 12 días, solo le cobraremos un máximo de 12 días y podrá usar el GPS por la duración de su alquiler, hasta 30 días.
En caso de daño, extravío o hurto del GPS, usted deberá pagar por un reemplazo. Esto probablemente cueste entre 100.00 y 300.00 EUR más el costo de alquiler. Si puede demostrar que el daño o la pérdida no fueron en forma alguna por su culpa o negligencia, le reembolsaremos este costo.
Recuerde: En algunos países, es ilegal usar un GPS que le indique dónde hay cámaras de seguridad. Si tiene pensado salir del Holanda, debería consultar para saber si puede utilizar nuestro GPS, debido a que éste le proporcionará información de velocidad.
¿Ofrecen servicio de audioguía en su GPS?
No, en este momento no ofrecemos servicio de audioguía.

Quiero acceder a Internet a donde quiera que vaya, ¿ofrecen una solución?
Sí, ofrecemos dispositivos Wi-Fi móvil. Proporcionamos este servicio a nombre de un tercero, por lo que deberá leer y aceptar los términos y condiciones de ese proveedor por separado. Le proporcionaremos estos Términos y condiciones en la oficina de alquiler.
Recuerde: En muchos países, incluyendo Holanda, es ilegal conducir mientras se usa un teléfono móvil, tableta u otro dispositivo de comunicación de mano. Es su responsabilidad conducir de forma segura y de acuerdo con las leyes del país en el que conduce.
¿Cuánto cuesta la conexión de Wi-Fi móvil?
La tarifa por alquilar Wi-Fi móvil es de 10.00 EUR por día.
Si el dispositivo con Wi-Fi móvil se daña, pierde o es robado, usted deberá pagar por un reemplazo. Probablemente cueste EUR 123 además de la tarifa de alquiler. Si puede demostrar que el daño o la pérdida no fueron en forma alguna por su culpa o negligencia, le reembolsaremos este costo.
Si la tarjeta sim de cualquier accesorio con Wi-Fi móvil se daña, pierde o es robado, usted deberá pagar por un reemplazo. Es probable que tenga un costo de entre EUR 5 y EUR 15 más el costo de alquiler. Si puede demostrar que el daño o la pérdida no fueron en forma alguna por su culpa o negligencia, le reembolsaremos este costo.
Tengo pensado conducir en carreteras de peaje; ¿ofrecen algún dispositivo que facilite y agilice pasar por los peajes?
No, no ofrecemos un dispositivo de cobro electrónico de peaje en este momento.

Equipo de invierno para alquilar

Me preocupan las condiciones de la vía, ¿ofrecen neumáticos para todo tipo de clima?
Podemos suministrar neumáticos para todo tipo de clima si efectúa el pago del cargo correspondiente. Esto dependerá de donde realice el alquiler, sin embargo, puede esperar pagar entre 25.00 y 30.00 EUR por día. Si alquila el vehículo durante más de 13 días, solo le cobraremos un máximo de 13 días y podrá utilizar los neumáticos para todo tipo de clima por la duración de su alquiler, hasta 30 días.
Por favor, notifíquenos con por lo menos 72 horas de anticipación si su alquiler no incluye automáticamente los neumáticos para todo tipo de clima y usted desea alquilarlos.

Iré a esquiar, ¿ofrecen cadenas para la nieve?
Sí, en algunas estaciones de alquiler, puede alquilar cadenas para la nieve en caso de que desee conducir en un país o región donde sean necesarias. La tarifa por las cadenas para la nieve depende de donde realice el alquiler, sin embargo, puede esperar pagar entre 30.00 y 36.00 EUR por alquiler.
En caso de daño, extravío o hurto de cualquier cadena para la nieve, usted deberá pagar un par de reemplazo. Esto probablemente cueste entre 50.00 y 200.00 EUR más el costo de alquiler. Si puede demostrar que el daño o la pérdida no fueron en forma alguna por su culpa o negligencia, le reembolsaremos este costo.
No podemos ajustar las cadenas para la nieve por usted ni podemos solicitar que lo haga un tercero. ¿No está seguro de si necesita cadenas para la nieve? Por favor, consulte a un miembro de nuestro equipo.

Traje mis propios esquís, ¿alquilan soportes para esquís?
Sí, algunas oficinas de alquiler ofrecen porta esquís y cajas para esquís. Puede esperar pagar entre 12.00 y 30.00 EUR por día para alquilar uno de nuestros portaesquís o cajas para esquís.
Los porta esquís no se adaptan a todos nuestros vehículos, de modo que es posible que deba realizar un upgrade si necesita uno. Esto podría aumentar el precio del vehículo y cualquier exceso que tenga que pagar.
Si desea alquilar un porta esquís, por favor, notifíquenoslo con por lo menos 72 horas de anticipación. 
Dejé mi kit manos libres, ¿ustedes alquilan?
No, en este momento no ofrecemos kits manos libres.
Realizaré una mudanza, ¿alquilan mantas?
No, en este momento no ofrecemos mantas.
Realizaré una mudanza, ¿alquilan carretillas de carga?
No, en este momento no ofrecemos carretillas de carga.

Accesorios adicionales opcionales a la venta

I want to keep the vehicle for longer, what should I do?
If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged at pay at location prices.
What happens if I don not extend the rental?
If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra day's rental plus a late return administration fee for each day or part of a day until the vehicle is returned.
The late return administration fee is 15.00 EUR.

What countries am I allowed to take the vehicle to?

The vehicle can be taken cross border, free of charge, only with a written permission issued by Avis, to the following countries: Belgium, France, Germany, Italy, Andorra, Denmark, Finland, Ireland, Luxembourg, Norway, Portugal, Austria, Spain (with the exception of Cuetta), The United Kingdom, Sweden or Switzerland.
Please note this is cross border only, the vehicle must return to the Netherlands.
The vehicle is equipped in accordance to the Dutch law, when taking the vehicle outside the Netherlands, the renter is must ensure that the vehicle meets the legal requirements of the concerning country.

Can I buy a product to allow me to drive in other countries?
No, regrettably we do not offer any products which enable you to drive in other countries.