Damage

What products reduce the amount I have to pay if the vehicle is damaged during the rental?

If you have Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement meaning you'll pay for the cost of repair or replacement or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference.
How much is the excess?

The excess will be from EUR 400.00 to EUR 1100.00 depending on vehicle type rented. You can reduce the excess even further by buying an excess reduction product.
How do I get Damage Waiver?

In most cases, Damage Waiver is provided with the vehicle as standard. If it's included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you're renting and the place you're renting it from. But you can expect it to cost between PLN 78.35 and PLN 138.62 a day. If you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
Is there an excess reduction product available to reduce my excess further? Yes, Super Damage Waiver (SCDW) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location - but you can expect it to costs between PLN 73.80 and PLN 166.05 a day. If you rent the vehicle for more than 15 days, you’ll only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
Will I need to pay if the windscreen [or any other window] is damaged?

Yes. However, Windscreen Protection reduces the amount you have to pay if the windscreen or any other window is damaged to zero. Having windscreen protection also means you won't pay an administration fee.
How do I get Windscreen Protection? If you’ve bought Windscreen Protection, it will be stated on your rental agreement. You can expect it to cost PLN 14.76 per day but if you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
What happens if I damage any optional extras I rent from you?

If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.
Are there any times when the excess would not apply?

Yes, the amount you pay will not be reduced if damage was caused by - or as a result of:

• Driving the vehicle without due care and attention
• Driving or using the vehicle in breach of your contract

What do I have to pay if I don't have Damage Waiver?If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due to your negligence, you'll have to pay:

• Either the cost of replacement, or the estimated repair costs - whichever is cheaper
• Plus our loss of use
• Plus an administration fee

Where can I find information of damage charges I've paid?If we find damage, we'll charge the amount you have to pay to your card.

Theft

What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement meaning you'll pay for the cost of repair or replacement or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. If you can show the loss or theft was not in any way your fault or due to your negligence, we will refund these costs to you. 
How much is the excess?The excess will be stated on the rental agreement and will be from EUR 700.00 to EUR 1500.00 depending on the vehicle type rented. You can reduce the excess even further by buying an excess reduction product.
How do I get Theft Protection waiver?In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it isn't included, the price depends on the vehicle you're renting and the place you're renting it from. But you can expect it to cost between PLN 36.16 and PLN 78.35 a day.
Is there an excess reduction product available to reduce my excess further? Yes, Super Theft Protection waiver (STP) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location - but you can expect it to cost between PLN 73.80 and PLN 166.05a day. If you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
What happens if I lose any optional extras I rent from you or if they are stolen?If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee, unless you are not responsible for the loss.
Are there any times when the excess would not apply?Yes, the amount you pay will not be reduced if the loss or theft was caused by wilful act or gross negligence - or as a result of:

• Keys being left in the vehicle
• Keys being lost or stolen
• Using the vehicle in breach of the contract

What do I have to pay if I don't have Theft Protection?If the vehicle, keys, any accessories or any vehicle documents are lost or stolen during your rental, you'll have to pay:

• The cost of replacement
• Plus our loss of use

If you can show theft was not in any way your fault or due to your negligence, we will refund these costs to you.
Where can I find information of theft charges I've paid?If a loss or theft has occurred, unless you can prove the theft was not in any way your fault or due to your negligence, we'll charge your card with the amount you have to pay.

Damage to people and their property

What do I have to pay if I injure someone whilst driving?Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.
Are there any times when third party liability cover would not apply?If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:

• By you breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance),
• By you breaking the law
• As a result of your negligence or recklessness.

What products cover the driver of the vehicle and personal items in the vehicle?Personal Accident Insurance (PAI) covers the driver of the vehicle in the event of an accident. Personal Accident Insurance provides the following benefits:

• A maximum of 100.000 PLN in the event of death, loss of limbs or eyes or permanent total disability
• A maximum of 20.000 PLN towards emergency medical expenses related directly to the accident
• Medical assistance and rescue costs (conditions apply)

Who provides Personal Accident Insurance? Personal Accident Insurance is underwritten by Warta company. You will need to agree to their terms and conditions. 
How do I get Personal Accident Insurance? If you've bought Personal Accident Insurance, it will be stated on your rental agreement. You can expect it to cost 49,20 PLN a day. If you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
Can I increase my cover and reduce my excess? Yes, Super Personal Accident Insurance (SPAI) provides the following enhanced benefits:

• A maximum of 100.000 PLN in the event of death, loss of limbs or eyes or permanent total disability
• A maximum of 20.000 PLN towards emergency medical expenses related directly to the accident
• Medical assistance and rescue costs (conditions apply)
• Baggage up to 4.000 PLN per vehicle - excluding any items you rented through us.

Is Super Personal Accident Insurance available when renting any vehicles? Yes, you can buy Super Personal Accident Insurance not matter what vehicle you rent.
How do I get Super Personal Accident Insurance? If you've bought Super Personal Accident Insurance, it will be stated on your rental agreement. You can expect it to costs 55,35 PLN a day. If you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.

Protection packages

I want to buy more than one protection product, can I get a protection package? Yes, we offer a variety of protection packages:

• Super Cover & SPAIincludes Super Damage Waiver, Super Theft Protection, Windscreen Protection, Super PAI.
• The price depends on the vehicle and location - but you can expect it to costs between 98,40 PLN and 190,65 PLN a day. If you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
• Complete Protection Package includes Super Damage Waiver, Super Theft Protection, Windscreen Protection, Super PAI and RSN. The price depends on the vehicle and location - but you can expect it to cost between 123,00 PLN and 215,25 PLN a day. If you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.

Third party protection products

I have bought a protection product from an external provider, can I use it?
If you decide to buy cover from someone else, you will have to pay our full costs, then you'll need to make a claim with the external provider to get your money back. It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make. We are unable to help you with your claim.

In general, we accept the following types of Credit cards in Poland: Amex, Diners, Visa Credit and Debit, Mastercard (Eurocard) Credit and Debit (no Visa Electron/Prepaid Card/Maestro/electronic use only cards). Car groups F,H,L and O 2 credit cards required.

We do not accept Digital Payment Cards.

Debit cards are not accepted.

Do I need to bring my driving license with me?
Yes. All drivers must bring all parts of their valid driving license with them. They must bring both their driving license and either an international driving license or an official English translation, by a notary, of their driving license if:

• a driving license was issued in Europe and you are renting in a country outside Europe
• Or a driving license was issued in a non-European country, and you are renting outside that country
• Or a driving license was issued in a non-roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.

In addition to the driving license in the form of a physical document, the driving license in Poland is represented by a digital mPrawo Jazdy. We accept mPrawo Jazdy for renting a vehicle in Poland and verify its validity through mWeryfikator application. ATTENTION: A driving license in a form of physical document is obligatory outside Poland, lack of it may result in a penalty for which we are not responsible.

We do not accept digital driving licenses.

Is there a minimum length I must have held my license for?
Yes. All drivers must have held their licenses for at least 1 year. If a license does not show the driver has held it for the minimum period, then they must provide evidence, such as:

• Previous driving licenses
• Or a letter from their driving license authority stating that they have held it for this minimum period.

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

 How old do I need to be to rent a vehicle?
To drive our vehicles, you and all of your drivers need to be at least 21 years old and have held a full, valid drivers license for at least 1 year at the start of your rental. A higher minimum age limit may apply to certain vehicles.

 I'm under 25, do I need to pay a young driver surcharge?

If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost will depend on where you're picking the vehicle up from - but you can expect it to be PLN 25.00 per day and PLN 125.00 per rental, for each driver.

If you rent the vehicle for more than 5 days, you will be charged for a maximum of 5 days and get cover for the duration of your rental, up to 30 days.

Are there any maximum age restrictions?

No, so long as you hold a full, valid driving license for at least a year.

Electric Vehicles

How much battery charge should I return an electric vehicle with?

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.

How much is the One Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be PLN 184.50. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between PLN 1071.00 and PLN 15067.50.

How do I get a One Way rental?
You can request a one-way rental when you book, or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.

How much will it cost if I did not request a One Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

Specific information for this location is not available at this time.

Premium category cars (group G), 4x4 cars/SUV (groups H, O and P), cargo vans (group N) and 8/9 minivans (group L), cannot be driven outside Romanian borders. All the other cars may only travel in the following European countries: Austria, Belgium, Bulgaria, Croatia*, the Czech Republic, France*, Germany, Greece*, Hungary, Italy*, Luxemburg, the Netherlands, Poland, Slovakia, Slovenia.
*Only the continental part of the country. It is forbidden to take the car to the islands.
If you are granted permission to leave Romanian territory, you will have to pay a border crossing surcharge of EUR 50 -150.
The vehicles are allowed to cross borders only with a prior written approval of the Avis rental office or of the Reservations Department.
Outside the countries mentioned above, any personal insurance and any optional protection services which might have been included in the rental become void and you shall be held liable for any damage caused to the car, within the car market value, plus any expenses and costs incurred with car towing and transport. At the same time, the titleholder of the Agreement shall also pay for any damage caused to a third party. The driver of the car is not considered a third party.