Car Rental in Guimaraes

Damage Waiver

In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).

Damage Waiver reduces the amount you pay for each clearly separate incident of damage if the vehicle is damaged (or the amount you pay to replace any keys, accessories or vehicle documents that are lost, stolen or damaged).

The amount you pay for each clearly separate incident of damage will be the lower of a) the applicable cost payable under the Theft, Loss, and Damages Policy; or b) the excess stated on your Rental Agreement Form.

Normally between EUR 16.10 and EUR 29.15 per day.

(if not included as standard).

Super Damage Waiver (SCDW)

An excess reduction product which reduces your damage waiver excess to zero (or, if higher, the amount shown on your Rental Agreement Form).

Normally between EUR 27.78 and EUR 61.51 per day.

Theft Protection Waiver (TP)

In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).

Theft Protection waiver reduces the amount you pay if the vehicle is stolen during the rental period.

The amount you pay will be the lower of a) the applicable cost payable under the Theft, Loss, and Damages Policy; or b) the excess stated on your Rental Agreement Form.

Normally between EUR 7.93 and EUR 15.87 per day.

(if not included as standard).

Personal Accident Insurance (PAI)

Covers the driver of the vehicle and personal items in the vehicle in the event of an accident. It reduces the amount you have to pay in the event of an accident to zero or EUR 9.96 per day per claim. Personal Accident Insurance provides the following benefits:

A maximum of EUR 100,000.00 in the event of death, loss of limbs or eyes or permanent total disability

A maximum of EUR 25,000.00 towards emergency medical expenses related directly to the accident.

Medical assistance and rescue costs (conditions apply)

Roadside Assistance Plus

Provided you are using the vehicle in a country which we have agreed to, this product provides roadside assistance without any additional costs being charged if you break down as a result of vehicle failure you have caused (this excludes lost keys).

Normally between EUR 7.70 and EUR 7.76 per day, up to a maximum charge of 14 days.

Windscreen Protection

This protection reduces the amount you pay to zero if the windscreen is damage while you're renting the vehicle. Having windscreen protection also means you won't pay a Damage/Loss/Repair processing fee.

Normally between EUR 5.31 and EUR 8.35 per day.

Complete Vehicle Protection Package (includes Super Damage Waiver, Windscreen Protection and Roadside Assistance Plus)
See above.

Normally between EUR 48.71 and EUR 85.49 per day.


Complete Protection Package (includes Super Damage Waiver, Super Personal Accident Insurance, Windscreen protection and Roadside Assistance Plus)

See above.

Normally between EUR 62.73 and EUR 99.51 per day.

What payment cards do you accept?
We accept:

• American Express (excluding American Express Travellers Cheque cards)
• Diners cards
• Discover cards 
• Visa credit cards
• Visa debit cards
• MasterCard credit cards
• MasterCard debit cards 
• Avis-issued charge cards

We do not accept Maestro cards, Cirrus cards, JCB cards, any pre-paid cards, even if they carry the Visa or MasterCard logo or any other cards not listed above.

We do not accept Digital Payment Cards.

Can I pay by cash?
In some locations we do accept cash, but we will need to carry out additional identity, security, driving licence and credit checks and will need to see proof of address.

What happens if I am late in making payment?
If you are late in paying us, interest will be calculated at 7.05% per year above the base lending rate of Direccao Geral do Tesouro from time to time.

How much is the pre-authorisation?

The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + EUR 200 MINUS (Any sum you have already paid when making a "Pay Now" booking)

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).

** If you buy our "Fuel Up Front" product, we will reduce the EUR 200 (or if applicable, the equivalent amount in your local currency) by the amount we charge you for the "Fuel Up Front" product

The EUR 200 (or if applicable, the equivalent amount in your local currency) is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period (or to the agreed return location);
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.

Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

In relation to certain high value vehicles, we may require you to provide us with two payment cards for the purposes of the pre-authorisation. Where this is the case, this will be confirmed when making a booking. 

If you'd like more details, please call our customer support team, or ask a member of our team.

Debit Cards are accepted.

At the time of rental, the driver must present a valid driver's license in the driver's name from their country of residence.  Customers presenting a driver's license in a non-Roman alphabet must also present an International Driving Permit (IDP) to serve as a translation in addition to their valid drivers license.

Personal Accident Insurance is underwritten by AIG Europe Limited. You will need to agree to their terms and conditions. Our agent, Avis Europe Risk Management Limited retains 20% of the price you pay after insurance premium tax has been deducted, as commission.
Normally between EUR 5.90 and EUR 7.93 per day.

Super Personal Accident Insurance (SPAI)

Provides the following enhanced benefits:

• A maximum of EUR 200,000.00 in the event of death, loss of limbs or eyes or permanent total disability
• A maximum of EUR 50,000.00 towards emergency medical expenses related directly to the accident
• Medical assistance and rescue costs (conditions apply)
• Baggage up to EUR 6,000.00 per vehicle – excluding any items you rented through us (again, there are conditions, and a limit of EUR 350.00 per item)
• Expenses for replacing main house keys and locks up to EUR 350.00
• Emergency travel expenses up to EUR 750.00

Super Personal Accident Insurance is underwritten by AIG Europe Limited. You will need to agree to their terms and conditions. Our agent, Avis Europe Risk Management Limited retains 20% of the price you pay after insurance premium tax has been deducted, as commission.
Normally between EUR 9.00 and EUR 10.98 per day.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

Minimum driver age restrictions

When you book, you'll be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email or call our Reservations Team.

In Portugal Mainland and Madeira, you need to be at least 21 years old to hire and drive most of our vehicles.
In The Azores, you need to be at least 20 years old to hire and drive most of our vehicles.

Young driver surcharge

If you or any of your drivers are renting in Portugal Mainland or Madeira, and are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge and is likely to be EUR 10.15 or 10.07 per day, respectively. The cost of a young driver surcharge will be built into the price confirmed at booking stage. If you add an additional young driver onto the rental at pick up, you may be charged a young additional driver surcharge (you will be asked to agree to this) and is likely to be EUR 12.30 or 12.20 per day, respectively per day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of the rental up to 30 days.
If you or any of your drivers are renting in The Azores, and are under 23 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost of a young driver surcharge will be built into the price confirmed at booking stage. If you add an additional driver onto the rental at pick up, you may be charged a young driver surcharge (you will be asked to agree to this) and is likely to be EUR 2.60 per day.
If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of the rental up to 30 days.

Maximum driver age restrictions

When you book, you'll be told if there are any maximum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email or call the Reservations Team.

In most cases there is no maximum driver age restriction. If you are renting with one of our affiliates listed in 1. (Rental Provider) there may be a maximum driver age set for insurance reasons.

Can I have a vehicle delivered to me?

Some of our rental locations offer a Delivery Service where we drop the vehicle - and any optional extras you pre-booked - off at a time and place you request. If you want to have the vehicle delivered, you must:

• Be resident in this country
• Be present at the delivery location during your requested delivery period
• Have with you the items detailed in the section of the booking terms and conditions and rental terms and conditions called 'What you need to rent the vehicle'.

You will be responsible for the fuel used - at the Pay on Return rates - to deliver the vehicle to you at the Pay on Return rates - unless you buy Fuel up Front. Find out more: see the "Fuel Options" section in this document.
The fee for this depends on where you're renting and where the vehicle is being delivered to - but you can expect it to be- 29.52 EUR + 2.89 EUR PER DRIVEN KM.
Please give us 2 days notice that you would like us to deliver the vehicle to you. We may be able to deliver it at shorter notice, but you'll need to check with the rental station or Reservations team.

Can the vehicle be collected?
Some of our rental locations offer a Collection Service where we collect the vehicle - and any optional extras you rented - at a time and place you request. If you want to have the vehicle collected, you must be available to hand the vehicle over.
You will be responsible for the fuel used - at the Pay on Return rates - to return the vehicle to our nearest rental location unless you buy Fuel up Front. Find out more: see the "Fuel Options" section in this document.
The fee for this depends on where you're renting and where the vehicle is being collected from - but you can expect it to be- 29.52 EUR + 2.89 EUR PER DRIVEN KM.
Please give us 2 days notice when you want the vehicle collected. We may be able to collect the vehicle at shorter notice, but you will need to check with the reservations team.

What happens if I'm not there when you come to collect the vehicle?
If the vehicle, keys, any accessories, any vehicle documents and any optional extras aren't there when we come to collect, you'll still be charged for the collection. You'll then need to book a new collection - and pay another collection fee - or bring the vehicle back to the rental location yourself.

Returning the vehicle 

Unless you agreed a different refuelling option (see below), you must return the vehicle to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge or automatically logged in respect of connected cars. We recommend you fill up as close to the return location as you can on the return date and keep the receipt to show us. If you don't return the vehicle with the same amount of fuel it had in it when you picked it up and you can't show us a receipt for fuel we will charge you the fuel price and the service surcharge. 

Refuelling options
Fuel Up Front - this option allows you to pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity of your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever's left in the tank (even if it is virtually empty) so long as the engine still runs.
This is charged at the average fuel price at the start of your rental period as stated on the EU fuel index at http://energy.ec.europa.eu/data-and-analysis_en 

This is only available where you have added it as an option at booking stage or asked to add it to your rental prior to you collecting the vehicle. If you have added this option, the cost will be on your Rental Agreement Form. However, you don't get a refund for any fuel you don't use. 

EZ Fuel - If you have travelled less than 120km and don't have time to fill up the tank or can't show us receipt for fuel, you will be charged the EZ fuel fee to cover this. This will be charged as a fixed fee of EUR 17.22.

Pay on Return - If you are renting a "connected car", you will be required to pay for fuel so as to ensure that the vehicle has the same amount as when you collected it (this is automatically logged and is calculated to the nearest litre). 
If you are renting any other traditional fuel or hybrid vehicle, you will be required to pay for fuel so as to ensure that the vehicle has the same amount as when you collected it based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank (costs are based on the manufacturer's stated fuel tank capacity). 
We charge the average fuel price as stated on the EU fuel index at http://ec.europe.eu/energy/observatory/oil/bulletin_en.htm at the end of the rental period. The price per litre will be stated on your rental agreement plus a refuelling fee.

The refuelling fee is:

• Portugal Mainland; EUR 22.14 
• Madeira: EUR 21.96
• The Azores: EUR 18.31

If you don't use the correct fuel type and we need to clean the tank ,we will charge you EUR 265.58 in Portugal Mainland and EUR 263.42 in Madeira.

Electric Vehicles

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

Car seats
We offer baby, infant, child and booster seats. 
A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. 
An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos.
A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. 
A booster seat is typically suitable for a child aged 8 to 11 years and weighing between 20 and 45 kilos.

In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.

Please note: In Portugal all children must normally use a child car seat until they're 12 years old or 150 cm tall. 

The fee for renting a seat is:

• Portugal Mainland; EUR 11.56 per day
• Madeira: EUR 11.47 per day

If you rent the vehicle for more than 10 days, you'll only be charged a maximum of 10 days and get to use the seat for the duration of the rental, up to 30 days.

If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between EUR 20.00 and EUR 150.00 on top of the hire fee. * 

Travel Companion Tablet
This provides a GPS service and unlimited data per day, as well as other useful features you may need when travelling. We provide this service on behalf of a third party so you will need to read and agree to separate terms and conditions with, which will be signed by you on the device at the time of rental check out. 

The fee for hiring Travel Companion Tablet is between EUR 10.99 and EUR 14.99 per day depending on features activated. If you rent the vehicle for more than 14 days, you'll only be charged for a maximum of 14 days and get to use the device for the duration of your rental, up to 28 days. 

In many countries, including Portugal, it is illegal to drive while using a mobile phone, tablet, or other communication device. It is your responsibility to drive safely and according to the laws of the country that you're driving in. 

In some countries, including Portugal, it is against the law to use GPS which tells you where speed cameras are. If you rent a GPS from us, it will give you speed camera information. 

If the Travel Companion Tablet is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from EUR 180.00 on top of the hire fee. * 
If any of the accessories are lost, damaged or stolen, you will have to pay for a replacement. This is likely to cost between EUR 5.00 and EUR 180.00 on top of the hire fee. *

USB / Mobile / Universal Car Charger
Available to purchase at selected rental locations at a price of EUR 11.00 per unit.

* If you can show the damage or loss was not in any way your fault or due to negligence, we will refund the cost to you.

Data E SIM 

Access the internet wherever you are, with the E-SIM that lets you stay connected with ease. Whether you're on holiday or travelling for business, our E-SIM guarantees a fast, reliable connection for smooth browsing and downloads. It only takes a minute to activate the E-SIM and you’ll be connected to the internet immediately. Plus, you can rest assured the latest security features will keep your personal data safe.

I want to keep the vehicle for longer, what should I do?
If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged at pay at location prices.
What happens if I do not extend the rental?
If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra days rental plus a late return administration fee for each day or part of a day until the vehicle is returned.

If you fail to extend your rental and are late returning the vehicle, we will on the third day after your agreed return date pre-authorise payment for an additional 5 days rental charge on your debit card or, 10 days if you are using a credit card, at pay at location prices. If you return the vehicle within those 5 or 10 days (whichever applies), you will only be charged for your actual rental days, plus any other charges you owe us.
If you fail to return your vehicle as agreed, we will also charge you a late return administration fee for each day or part of a day until the vehicle is returned.
The late return administration fee is 18.45 EUR per day.

If you rent a vehicle from Portugal Mainland, and unless we agree otherwise, you are only allowed to use the vehicle in

• Austria
• Andorra
• Belgium
• Switzerland
• Gibraltar
• Germany
• Denmark
• France
• Finland
• Liechtenstein
• Italy
• Luxembourg
• The Netherlands
• Spain
• San Marino

On the condition of paying the cross-border fee set out below when you cross the borders of Portugal (as defined above) into one or more of the permitted countries, your rental will be subject to a cross border fee of EUR 6.10 per day up to a maximum of 5 days. The cross-border fee will apply only once for the duration of your rental, no matter how many times you cross borders between permitted countries.

Any country not listed as a permitted country is an unpermitted country.

Rentals that start in Portugal (as defined above) cannot be taken into an unpermitted country unless we expressly agree otherwise beforehand.

If it has come to our knowledge, at any time, that your rental vehicle has been taken into an unpermitted country without our prior agreement, we may, at our discretion, apply a fee and void your selected optional extras where there is a claim (such as roadside assistance) that takes place in an unpermitted country.

Please note vehicles are not authorised to be driven on any islands of the above countries.

• To the autonomous cities of Ceuta and Melilla
• On any kind of boat, train, or plane

You are not allowed to use vehicles rented in The Azores or Madeira in any other country, you may only use the vehicle within renting market.

Please note that if you are permitted to take the vehicle outside of Portugal it is your responsibility to make sure you comply with legal requirements applicable in the relevant country/countries you travel in.