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Customer advice regarding the Coronavirus Customer advice regarding the Coronavirus
At this time when the world is recovering and starting to reopen, we wanted to let you know that we are vigilantly implementing enhanced protocols to ensure your safety, as well as flexibility of your rental bookings. Car rental can provide a private travel solution, a safer alternative to some other transport modes where the customer can control their own environment.
The safety of our customers and staff is of paramount importance to us and we are closely monitoring the news, information, advice and guidance from the World Health Organisation and local authorities regarding the spread of the Coronavirus. Our focus is to ensure we meet customer needs while doing our part to keep you and our employees safe.
Can I rent a vehicle now Auckland is on Alert Level 2?
Yes, you can rent a vehicle anywhere in New Zealand including Auckland, however social distancing requirements of 2m should be observed at all times. Please always observe the rules of proper hygiene, such as thoroughly washing your hands and/or using hand sanitiser when it is available, and taking note of where you are travelling and where you may stop.
Can I reserve a vehicle with FLEXIBILITY TO CHANGE OR CANCEL?
To travel with complete flexibility, select the Pay at Counter option. This option offers free modifications or cancellations at any time.
When selecting the Pay Now option, you receive a saving for paying in advance. Until 1 March 2021, we are offering free cancellation on Pay Now Rentals when you cancel at least 24 hours in advance of rental collection.
WHAT STEPS ARE AVIS TAKING TO ENSURE MY COLLECTION AND DROP OFF IS SAFE and my vehicle is SANITISED?
The Avis Safety Pledge is our relentless commitment to keep every one of our customers and employees safe.
We have enhanced our cleaning protocols, including utilising disinfectant that protects our customers and employees against pathogens. All vehicles are cleaned before every rental, paying special attention to high touch point surfaces such as the steering wheel, indicators, dashboard, hand grips, in-car entertainment controls, cup holders, keys, centre consoles, and all door handles, both inside and out.
The safety pledge allows customers to pick up and drop off vehicles with minimal contact. The contactless experience can be further enhanced by using the Avis App, especially for Avis Preferred customers, the free to join loyalty scheme, who can benefit from a fast track service.
Find out more about the Avis Safety Pledge including the safety and vehicle protocols here.
WHAT SHOULD I DO IF I HAVE ALREADY MADE A BOOKING, BUT IT’S IMPACTED BY THE CORONAVIRUS?
For increased flexibility on all bookings, you can change or cancel, without fees, any reservations in New Zealand for rentals due to start before 1 March 2021.
For Pay Now bookings which start before this time, there will not be any penalties for changes made up to 24 hours before the start of your rental.
To make any changes, please contact our reservations team firstname.lastname@example.org or call 0800 655 111.
Updated: 18 September 2020