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Customer advice regarding the Coronavirus Customer advice regarding the Coronavirus
At this time when the news is dominated by Coronavirus, we wanted to let you know that we are vigilantly implementing enhanced protocols to ensure your safety, as well as flexibility of your rental bookings.
The safety of our customers and staff is of paramount importance to us and we are closely monitoring the news, information, advice and guidance from the World Health Organisation and local authorities regarding the spread of the Coronavirus. Our focus is to ensure we meet customer needs while doing our part to keep you and our employees safe.
Am I still able to rent a vehicle while NZ is in lock down?
The New Zealand government has announced a lockdown that will commence at 11:59pm 25th March until 25th April, 2020.
Avis will be closing ALL locations during the lockdown period and will only provide limited essential services as defined by the New Zealand government.
Customers can still return their vehicles today only being the 25th March (until 23.59 NZST). After this time customers are required to keep possession of the vehicle until the entire lockdown period has been ceased.
Customers who want to return the vehicle after the lockdown will be given suitable arrangements by calling the Contact Centre on email@example.com or 0800 655 111.
Customers who have made a reservation of a vehicle to be collected during the lockdown period will be advised that their reservation will be cancelled. This only applies to non-essential services.
Customers are able to make reservations after the lockdown ceases from 26th April onwards however this may change depending on advice from the New Zealand government.
If customers are required to return a vehicle due to needing to fly out of New Zealand please adhere to the following process:
- Customers need to return the vehicle to the nearest Airport location and leave the key at the airport's designated drop box (if no drop box, send an email to the Contact Centre immediately) only applicable till 23.59 on March 25th.
- Customers will be required to provide the following information : Residential phone number, contact details, exact airport location, carpark number, drobox number, RA agreement number, extension start date and end date.
- Customers who leave their vehicle at an airport location without advising the contact centre may still be charged.
I am a essential serivce provider, can I rent a vehicle?
Yes essential service providers can rent vehicles. Find out more here.
I am a foreign national. Can I rent a vehicle to travel to an airport?
With effect from 2 April 2020 foreign nationals in New Zealand can now drive, take private or public land transport, or take domestic flights, in order to connect with commercial, or chartered, international flights to their home country. Specific guidance is available at the this website.
Avis is able to assist with providing a rental vehicle but there will be requirements that need to be met when renting a vehicle.
Reservations can be made by calling 0800 655 111. As our locations are currently not manned full time, please make your bookings at least 24 hours before you need to collect a vehicle so that we can make sure one of our team is there when you collect the vehicle
When collecting the vehicle you will be required to confirm that you:
- Have evidence of an international flight with them in the next 24 hours
- Are not diagnosed with COVID-19 (or have been declared as recovered by a medical doctor)
- Do not have symptoms consistent with COVID-19
- Are not awaiting results for COVID-19 testing
- Are not a close contact of a suspected/probable/confirmed case of COVID-19, and,
- Have not travelled internationally within the last 14 days.
You may be required to sign an acknowledgement at the time of renting the vehicle to that effect.
The maximum period you will be able to rent a vehicle for is 24 hours.
Please note that the guidance issued by the New Zealand Government is updated frequently so may change at short notice.
What if I am from overseas and need to self-isolate?
Current travel restrictions outlined by the New Zealand government require anyone who returns from overseas to self-isolate for a two-week period as a precautionary measure. At this stage, we will be unable to rent a vehicle under these circumstances.
The Police, Ministry of Health (MOH) & Immigration NZ are acting to arrest, quarantine and deport people who fail to self-isolate when required.
Is Avis taking any additional precautions to help reduce the spread of the Coronavirus?
We are closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID-19.
To help protect our staff and customers we are encouraging regular hand washing, and the use of hand sanitizer, where available. We’ve also enhanced the already robust cleaning techniques of our vehicles after each rental. In particular, we are paying special attention to the places people touch such as steering wheels, door handles and other hard surfaces.
Updated: 2 April 2020