Location services must be enabled to choose your car. Please check your browser's setting.
Customer advice regarding the Coronavirus Customer advice regarding the Coronavirus
Important Update - 12 August 2020
Am I still able to rent a vehicle while Auckland is in lock down?
The New Zealand government has announced a move to Alert Level 3 lockdown period which commences at midday, Wednesday the 12th of August, which will remain in place until midnight Friday the 14th of August.
Avis locations in Auckland will remain open during the Alert Level 3 lockdown period and we can still continue to support those customers needing to travel for the purposes of essential personal movement within the region.
For the full list of travel examples where we may be able to assist you (such as requiring transportation for work, or for moving home, or to attend an approved gathering), please visit the Ministry of Transport for the most up to date and detailed set of guidelines;
After the 12th August, customers wishing to return their vehicle can do so during operating hours to any Auckland location. Auckland City does not have a drop box. Any returned vehicle must be dropped at an alternative location.
If customers are required to return a vehicle please adhere to the following process:
- Customers need to return the vehicle to the nearest Auckland location and leave the key at the designated drop box.
- Customers will be required to provide the following information: Residential phone number, contact details, exact location, carpark number, drop box number, RA agreement number.
- Customers who leave their vehicle at an Auckland location without advising the contact centre may still be charged.
Customers who want to return the vehicle after the lockdown will be given suitable arrangements by calling the Contact Centre on 0800 655 111 or firstname.lastname@example.org.
Customers who have made a reservation of a vehicle to be collected in Auckland during the lockdown period are required to call the Contact Centre. This only applies to non-essential services.
Customers are able to make reservations in Auckland after the lockdown ceases on Saturday 15th August however this may change depending on advice from the New Zealand government.
Am I still able to rent a vehicle outside of Auckland during the lockdown?
Yes, you are able to rent at all our locations outside of Auckland, however social distancing requirements of 2m should be observed at all times.
Please always observe the rules of proper and thorough hygiene, such as thoroughly washing your hands and/or using hand sanitiser when it is available, and taking note of where you are travelling and where you may stop.
9 June 2020
At this time when the world is recovering and starting to reopen, we wanted to let you know that we are vigilantly implementing enhanced protocols to ensure your safety, as well as flexibility of your rental bookings. Car rental can provide a private travel solution, a safer alternative to some other transport modes where the customer can control their own environment.
The safety of our customers and staff is of paramount importance to us and we are closely monitoring the news, information, advice and guidance from the World Health Organisation and local authorities regarding the spread of the Coronavirus. Our focus is to ensure we meet customer needs while doing our part to keep you and our employees safe.
Can I reserve a vehicle with FLEXIBILITY TO CHANGE OR CANCEL?
To travel with complete flexibility, select the Pay at Counter option. This option offers free modifications or cancellations at any time.
When selecting the Pay Now option, you receive a saving for paying in advance. Until 14 December 2020, we are offering free cancellation on Pay Now Rentals when you cancel at least 24 hours in advance of rental collection.
WHAT STEPS ARE AVIS TAKING TO ENSURE MY COLLECTION AND DROP OFF IS SAFE and my vehicle is SANITISED?
The Avis Safety Pledge is our relentless commitment to keep every one of our customers and employees safe.
We have enhanced our cleaning protocols, including utilising disinfectant that protects our customers and employees against pathogens. All vehicles are cleaned before every rental, paying special attention to high touch point surfaces such as the steering wheel, indicators, dashboard, hand grips, in-car entertainment controls, cup holders, keys, centre consoles, and all door handles, both inside and out.
The safety pledge allows customers to pick up and drop off vehicles with minimal contact. The contactless experience can be further enhanced by using the Avis App, especially for Avis Preferred customers, the free to join loyalty scheme, who can benefit from a fast track service.
Find out more about the Avis Safety Pledge including the safety and vehicle protocols here.
WHAT SHOULD I DO IF I HAVE ALREADY MADE A BOOKING, BUT IT’S IMPACTED BY THE CORONAVIRUS?
For increased flexibility on all bookings, you can change or cancel, without fees, any reservations in New Zealand for rentals due to start before 14 December.
For Pay Now bookings which start before this time, there will not be any penalties for changes made up to 24 hours before the start of your rental.
To make any changes, please contact our reservations team email@example.com or call 0800 655 111.