Coronavirus | Avis Car Rental

 

At this time when the world is recovering and starting to reopen, we wanted to let you know that we are vigilantly implementing enhanced protocols to ensure your safety, as well as flexibility of your rental bookings. Car rental can provide a private travel solution, a safer alternative to some other transport modes where the customer can control their own environment.

The safety of our customers and staff is of paramount importance to us and we are closely monitoring the news, information, advice and guidance from the World Health Organisation and local authorities regarding the spread of the Coronavirus. Our focus is to ensure we meet customer needs while doing our part to keep you and our employees safe.


COVID Restrictions Update

New Zealand Traffic Light System – All Regions

Effective 11:59pm on 2nd December 2021 the New Zealand Government has decided all regions will move to the Traffic Light System (COVID-19 Protection Framework).

All Avis locations are open to allow you to book, collect or return a vehicle. However, due to various travel restrictions defined by the New Zealand Government, some of our locations may have reduced operating hours.

If you wish to make a booking, please make a reservation via the website, or get in touch with the Contact Centre on reservations@avis.co.nz or 0800 655 111.

Please be advised these conditions are subject to change based on advice from the New Zealand government.

If you have any further questions or concerns, please contact us via reservations@avis.co.nz or 0800 655 111.


Can I reserve a vehicle with FLEXIBILITY TO CHANGE OR CANCEL?

To travel with complete flexibility, select the Pay at Counter option. This option offers free modifications or cancellations at any time.

WHAT STEPS ARE AVIS TAKING TO ENSURE MY COLLECTION AND DROP OFF IS SAFE AND MY VEHICLE IS SANITISED

The Avis Safety Pledge is our relentless commitment to keep every one of our customers and employees safe. All vehicles are cleaned before every rental, paying special attention to high touch point surfaces. Find out more about our cleaning protocols and our 15-point cleaning checklist here.

CAN I PICK UP MY VEHICLE WITH MINIMAL CONTACT?

The safety pledge allows customers to pick up and drop off vehicles with minimal contact. The contactless experience can be further enhanced by using Digital Chek In or the Avis App, especially for Avis Preferred customers, the free to join loyalty scheme.

DO I NEED TO WEAR A MASK OR CHECK IN WHEN I COLLECT/RETURN A VEHICLE?

Yes, it is a requirement to wear a mask at all times, where mandated by health orders. You may also be asked to check in using a QR code, for contact tracing purposes, where required. 

Updated: 22 February 2022