At Avis, the safety and wellbeing of our customers and staff is our number one priority. As the world continues to recover and reopen, we’re maintaining our enhanced safety protocols, as well as flexibility for bookings. Car rental can provide a private travel solution, a safer alternative to some other transport modes where the customer can control their own environment.
Booking with confidence
CAN I RESERVE A VEHICLE WITH FLEXIBILITY TO CHANGE OR CANCEL? I HAVE A BOOKING AND NEED TO CANCEL BECAUSE OF COVID-19. WHAT DO I DO?
To travel with complete flexibility, select the Pay at Counter option. This option offers free modifications or cancellations at any time.
If you have a booking and need to cancel because of Covid-19, please contact our reservations team at reservations@avis.co.nz or call 0800 655 111
Keeping you safe
WHAT STEPS ARE AVIS TAKING TO ENSURE MY COLLECTION AND DROP OFF IS SAFE AND MY VEHICLE IS SANITISED
The Avis Safety Pledge is our relentless commitment to keep every one of our customers and employees safe. All vehicles are cleaned before every rental, paying special attention to high touch point surfaces. Find out more about our cleaning protocols and our 15-point cleaning checklist here.
CAN I PICK UP MY VEHICLE WITH MINIMAL CONTACT?
The safety pledge allows customers to pick up and drop off vehicles with minimal contact. The contactless experience can be further enhanced by using Digital Chek In or the Avis App, especially for Avis Preferred customers, the free to join loyalty scheme.
