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5-STAR SAFETY
The National Highway Transportation Safety Administration from time to time rates vehicles for safety standards. Based on our last review, this vehicle was rated as a 5-star vehicle. Please note these ratings are subject to change and reflect our last review.
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Photoproofed with Avis Car Rental
PhotoProofed™
Introducing Avis PhotoProofed™
Avis PhotoProofed™ is our market leading technology that captures the current condition of your rental vehicle on camera before you come to pick-up it up. This technology gives you confidence that evidence of any pre-existing damage has been captured. Plus, we've made it easy for you to add your own photos if you feel we missed anything.
Avis PhotoProofed™ allows you to get on the road faster and with greater peace of mind.
How does it work?
- Before you arrive, 8 photos will be taken of your vehicle while it is being cleaned. If necessary, we will take additional photos of specific areas to ensure the condition of the vehicle you are renting is accurately captured.
- When you arrive to pick-up your vehicle, you have the opportunity to review these photos with our team on the Avis PhotoProofed™ device, or you can simply scan a QR code located on the front right corner of the vehicle’s windscreen to access the photos yourself. You have the option accept the photos we have taken or upload your own to accurately reflect the vehicle you received.
- When you return your vehicle, we will refer to these photos to identify if any damage occurred to the vehicle during your rental period.
- Images captured will use software to blur the background images such as other vehicles and registration plates, people and faces. This increases the level of security and privacy across all captured images.
How do I upload my own photos?
- You can upload your own photos by scanning the QR code located on the front right corner of the vehicle windscreen and following the prompts.
- Any photos should be taken before leaving the vehicle collection area. If this opportunity is not available or the vehicle is collected in poor lighting or bad weather, then the pictures need to be taken within an hour of pick-up.
- You are not required to upload your own photos, however if you feel the images we have provided do not represent the current condition of the vehicle you can upload your own images. You can take as many images as you like to ensure you are comfortable that the vehicle condition has been captured.
If you are an Avis Preferred member eligible to skip the counter and go straight to your car for pick-up, simply scan the QR code on the front-right corner of the vehicle windscreen to quickly view our vehicle condition photos and add any of your own.
Frequently Asked Questions
Introducing Avis PhotoProofed™
Avis PhotoProofed™ is our market leading technology that captures the current condition of your rental vehicle on camera before you come to pick-up it up. This technology gives you confidence that evidence of any pre-existing damage has been captured. Plus, we've made it easy for you to add your own photos if you feel we missed anything.
Avis PhotoProofed™ allows you to get on the road faster and with greater peace of mind.
How does it work?
- Before you arrive, 8 photos will be taken of your vehicle while it is being cleaned. If necessary, we will take additional photos of specific areas to ensure the condition of the vehicle you are renting is accurately captured.
- When you arrive to pick-up your vehicle, you have the opportunity to review these photos with our team on the Avis PhotoProofed™ device, or you can simply scan a QR code located on the front right corner of the vehicle’s windscreen to access the photos yourself. You have the option accept the photos we have taken or upload your own to accurately reflect the vehicle you received.
- When you return your vehicle, we will refer to these photos to identify if any damage occurred to the vehicle during your rental period.
- Images captured will use software to blur the background images such as other vehicles and registration plates, people and faces. This increases the level of security and privacy across all captured images.
How do I upload my own photos?
- You can upload your own photos by scanning the QR code located on the front right corner of the vehicle windscreen and following the prompts.
- Any photos should be taken before leaving the vehicle collection area. If this opportunity is not available or the vehicle is collected in poor lighting or bad weather, then the pictures need to be taken within an hour of pick-up.
- You are not required to upload your own photos, however if you feel the images we have provided do not represent the current condition of the vehicle you can upload your own images. You can take as many images as you like to ensure you are comfortable that the vehicle condition has been captured.
If you are an Avis Preferred member eligible to skip the counter and go straight to your car for pick-up, simply scan the QR code on the front-right corner of the vehicle windscreen to quickly view our vehicle condition photos and add any of your own.
Frequently Asked Questions
What happens if I bypass the counter, and go straight to my vehicle?
Please inspect the vehicle on collection. You can take photos that represent the current condition of the vehicle (ensure they are time and date stamped).
When you leave the car park via the exit gate a customer service representative will show you the photos and can email you a copy for your own records.
What happens if I bypass the counter, and go straight to my vehicle?
Please inspect the vehicle on collection. You can take photos that represent the current condition of the vehicle (ensure they are time and date stamped).
When you leave the car park via the exit gate a customer service representative will show you the photos and can email you a copy for your own records.
What happens if I don’t have an email address, or do not receive the email?
We store all of the photos for you so there is no requirement for you to have an email address. If you would like someone to look over the car with you on collection, please refer to a customer service representative.
If you would like an email but did not receive it, please check your junk email folder first. If it is not there, contact your renting location and they can resend.
What happens if I don’t have an email address, or do not receive the email?
We store all of the photos for you so there is no requirement for you to have an email address. If you would like someone to look over the car with you on collection, please refer to a customer service representative.
If you would like an email but did not receive it, please check your junk email folder first. If it is not there, contact your renting location and they can resend.
What happens if I do not have access to the internet to view the photos on vehicle collection?
You can take photos that represent the current condition of the vehicle (ensure they are date and time stamped). You can upload them later, when you have internet access. If you would like someone to look over the car with you on collection, please refer to a customer service representative.
What happens if I do not have access to the internet to view the photos on vehicle collection?
You can take photos that represent the current condition of the vehicle (ensure they are date and time stamped). You can upload them later, when you have internet access. If you would like someone to look over the car with you on collection, please refer to a customer service representative.
What happens if damage does occur while I have the rental vehicle?
If your car gets damaged during your rental, first and foremost, you should ensure your own personal safety. If you require emergency assistance, reach out directly to the relevant Emergency Service.
If damage has occurred during your hire, assuming it is reasonably safe to do so, please do not drive the vehicle and contact the location directly for assistance. The location will arrange for collection of the vehicle if required and instruct you on the next steps.
Please ensure you collect all information on where and how the incident has occurred and we recommend you take photos to document the incident. Please see our Protections and Coverages FAQ for further information.
When you return to the rental location you will be required to complete the incident report form detailing the incident. You may be charged for the damage depending on the Coverage Option that you have purchased. The Customer Service representative will be able to guide you on the process and next steps.
What happens if damage does occur while I have the rental vehicle?
If your car gets damaged during your rental, first and foremost, you should ensure your own personal safety. If you require emergency assistance, reach out directly to the relevant Emergency Service.
If damage has occurred during your hire, assuming it is reasonably safe to do so, please do not drive the vehicle and contact the location directly for assistance. The location will arrange for collection of the vehicle if required and instruct you on the next steps.
Please ensure you collect all information on where and how the incident has occurred and we recommend you take photos to document the incident. Please see our Protections and Coverages FAQ for further information.
When you return to the rental location you will be required to complete the incident report form detailing the incident. You may be charged for the damage depending on the Coverage Option that you have purchased. The Customer Service representative will be able to guide you on the process and next steps.
What is the process for uploading my own photos?
You are not required to upload your own photos. You only need to do this if you feel the images we have provided do not represent the current condition of the vehicle. You can take as many images as you like to ensure you are comfortable that the vehicle condition has been captured.
Any photos should be taken before leaving the vehicle collection area. If this opportunity is not available or the vehicle is collected in poor lighting or bad weather, then the pictures need to be taken within an hour of pick-up.
If the photo is taken on your own device (not via the PhotoProofed link), the photo can be loaded at any time up until return of the vehicle. It must be time and date stamped within the above time frames. If you’re unable to upload, please retain any images on your own device. You can present these if needed.
A detailed version of the Fair Wear and Tear Guide is available here.
What is the process for uploading my own photos?
You are not required to upload your own photos. You only need to do this if you feel the images we have provided do not represent the current condition of the vehicle. You can take as many images as you like to ensure you are comfortable that the vehicle condition has been captured.
Any photos should be taken before leaving the vehicle collection area. If this opportunity is not available or the vehicle is collected in poor lighting or bad weather, then the pictures need to be taken within an hour of pick-up.
If the photo is taken on your own device (not via the PhotoProofed link), the photo can be loaded at any time up until return of the vehicle. It must be time and date stamped within the above time frames. If you’re unable to upload, please retain any images on your own device. You can present these if needed.
A detailed version of the Fair Wear and Tear Guide is available here.
Can I access the photos at a later date if I am contacted by Avis about damage?
Yes. You can access the photos at any time from the link in the email. If you no longer have this, we can send you a copy.
Can I access the photos at a later date if I am contacted by Avis about damage?
Yes. You can access the photos at any time from the link in the email. If you no longer have this, we can send you a copy.
Who do I contact if I want to follow up on a reported incident?
Please allow 7 business days after you have submitted your incident report form to Avis so we can ensure we have gathered all of the information and then contact our claims team on:
Phone: 0800 525 558
Email: abgclaimsausnz@vanameyde.com
Who do I contact if I want to follow up on a reported incident?
Please allow 7 business days after you have submitted your incident report form to Avis so we can ensure we have gathered all of the information and then contact our claims team on:
Phone: 0800 525 558
Email: abgclaimsausnz@vanameyde.com